At a Glance
- Tasks: Deliver a seamless, guest-focused reservations experience and manage various bookings.
- Company: Luxury hotel known for exceptional service and a collaborative team environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for part-time hours and career advancement.
- Why this job: Join a passionate team and enhance guests' experiences in a luxury setting.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 28000 - 28000 € per year.
Responsibilities
- Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience.
- Communicate effectively with the wider sales, front office and operational teams to ensure alignment on bookings and guest needs.
- Communicate effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
- Demonstrate confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
- Take ownership of individual performance, contributing positively to team success.
Product
- Manage a variety of reservations including individual bookings, group stays, sports teams and golf packages.
- Provide a personalised booking experience that reflects the hotel’s luxury positioning.
- Accurately input and maintain rates, packages and availability within the PMS.
- Stay informed on current offers, promotions and services to effectively assist guests.
Planning
- Handle day-to-day reservation tasks with a strong focus on accuracy and efficiency.
- Confidently use PMS and multi booking systems to include; golf, spa and restaurant.
- Ensure all guest profiles and booking details are recorded correctly to support database quality and marketing strategies.
Profit
- Maximise revenue opportunities through upselling rooms, packages and additional services.
- Support bookings across all segments, including leisure, group and golf, to drive incremental revenue.
- Ensure accuracy in rates and reservations to minimise errors and discrepancies.
- Contribute to achieving team revenue targets through attention to detail and proactive selling.
Requirements
- Proven experience as a Receptionist/Reservationist within a luxury or four/five-star hotel/resort.
- Excellent communication skills, both written and verbal.
- Strong understanding of luxury guest expectations.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar).
- Strong attention to detail and organisational skills.
- Ability to work in a fast-paced environment while maintaining composure.
- A calm, professional character who performs well under pressure.
- Passionate about luxury hospitality and personalised service.
- Must have the right to work in the UK.
The nitty-gritty
- LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
- SALARY: £28,000 per annum
- HOURS: 40 hours per week, to include some weekends and early evening viewings. Part-time would be considered – 32 hours per week over 4 days.
Reservations Specialist employer: Tewkesbury Park Ltd.
At Tewkesbury Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and guest satisfaction. Our team members enjoy competitive salaries, opportunities for professional growth, and the chance to work in a stunning luxury environment that fosters creativity and excellence in hospitality. Join us to be part of a dedicated team that is passionate about delivering personalised service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Reservations Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing with a friend or family member. This will help you feel more confident when handling those all-important phone calls and guest interactions.
✨Tip Number 3
Show off your passion for luxury hospitality! When you get the chance to chat with potential employers, share your enthusiasm for providing personalised service. Let them know how you can contribute to creating that seamless, guest-focused experience they’re after.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury hospitality.
Tailor Your Experience:Make sure to highlight your relevant experience as a Receptionist or Reservationist in luxury settings. We love seeing how your past roles align with our expectations, so be specific about your achievements and skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tewkesbury Park Ltd.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and current promotions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Practice Makes Perfect
Rehearse common interview questions related to reservations and customer service. Think about scenarios where you’ve successfully handled difficult guests or upsold services, as these examples will demonstrate your skills effectively.
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate this during the interview. Use clear, confident language and maintain a friendly tone, just as you would when speaking with guests.
✨Highlight Your Attention to Detail
Discuss specific instances where your attention to detail made a difference in your previous roles. Whether it was ensuring accurate bookings or maintaining guest profiles, showing that you can manage details under pressure is key.
