Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver a seamless, guest-focused reservations experience with a focus on golf bookings.
- Company: Luxury hotel and golf resort in Tewkesbury Park.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours available; perfect for students seeking part-time work.
- Why this job: Join a passionate team and enhance guests' luxury experiences in hospitality.
- Qualifications: Experience in luxury reservations and excellent communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Key Responsibilities
- Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience – with a focus on golf bookings and experiences.
- Communicate effectively with the wider sales, front office and golf operational teams to ensure alignment on bookings and guest needs.
- Communicate effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
- Demonstrate confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
- Take ownership of individual performance, contributing positively to team success.
- Manage a variety of reservations including group stays, sports teams and golf packages.
- Coordinate golf society groups and corporate golfing experiences.
- Provide a personalised booking experience that reflects the hotel and golf course’s luxury positioning.
- Accurately input and maintain rates, packages and availability within the PMS.
- Stay informed on current offers, promotions and services to effectively assist guests and groups.
- Handle day-to-day golf enquiries with a strong focus on accuracy and efficiency.
- Confidently use PMS and multi booking systems to include; golf, spa and restaurant.
- Ensure all guest/group profiles and booking details are recorded correctly to support database quality and marketing strategies.
- Ensure a robust follow-up system is in place so that all final details are completed accurately and delivered on time to operational departments, supported by the creation and distribution of detailed function sheets.
- Maximise revenue opportunities through upselling rooms, packages and additional services.
- Support bookings across all segments, including leisure, group and golf, to drive incremental revenue.
- Ensure accuracy in rates, reservations and additional revenue channels to minimise errors and discrepancies.
- Contribute to achieving team revenue targets through attention to detail and proactive selling.
- Ensure accurate and efficient billing/invoicing systems and procedures are in place and actioned in a timely manner.
Requirements
- Proven experience as a Reservationist within a luxury or four/five-star hotel/resort.
- Excellent communication skills, both written and verbal.
- Strong understanding of the golf market would be beneficial.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar).
- Strong attention to detail and organisational skills.
- Ability to work in a fast-paced environment while maintaining composure.
- A calm, professional character who performs well under pressure.
- Passionate about luxury hospitality and personalised service.
- Must have the right to work in the UK.
Location: Tewkesbury Park, Gloucestershire, GL20 7DN
Salary: £28,000 per annum
Hours: 40 hours per week, to include some weekends and early evening viewings. Part-time would be considered – 32 hours per week over 4 days.
Golf & Reservations Specialist employer: Tewkesbury Park Ltd.
Contact Detail:
Tewkesbury Park Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf & Reservations Specialist
✨Tip Number 1
Get to know the company inside out! Research Tewkesbury Park and its golf offerings. This way, when you chat with them, you can show off your knowledge and passion for their luxury hospitality.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and in person, role-play some scenarios with a friend. This will help you sound confident and approachable during your interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed bookings or reservations in the past. Highlight your attention to detail and how it contributed to team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Golf & Reservations Specialist
Some tips for your application 🫡
Show Your Passion for Golf: When you're writing your application, let your love for golf shine through! Mention any relevant experiences or knowledge you have about the golf market. We want to see that you're not just applying for a job, but that you're genuinely excited about being part of our golf and reservations team.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the key responsibilities listed in the job description. We’re looking for someone who can deliver a seamless, guest-focused experience, so share examples of how you've done this in the past!
Be Professional Yet Approachable: In your written communication, strike a balance between professionalism and approachability. Use a friendly tone while ensuring clarity and confidence in your message. This reflects the kind of communication we value when interacting with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us that you’re keen to join our team at Tewkesbury Park!
How to prepare for a job interview at Tewkesbury Park Ltd.
✨Know Your Golf Stuff
Make sure you brush up on your golf knowledge before the interview. Understand the different types of bookings, packages, and experiences that are popular in the golf market. This will show your passion for the role and help you communicate effectively with potential guests.
✨Master the PMS
Familiarise yourself with the Property Management System (PMS) mentioned in the job description, like Guestline or Rezlynx. If you can demonstrate your ability to navigate these systems confidently during the interview, it’ll give you a significant edge over other candidates.
✨Practice Your Communication Skills
Since effective communication is key, practice how you would handle various guest scenarios. Role-play common situations, such as taking a booking or resolving an issue, to showcase your professionalism and approachability during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was ensuring accurate bookings or following up with guests, being able to highlight these moments will demonstrate your fit for the role and commitment to providing a seamless guest experience.