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For Companies At a Glance
- Tasks: Be the friendly face of local government, helping residents with their enquiries.
- Company: Join a supportive local authority in Tewkesbury dedicated to community service.
- Benefits: Enjoy up to 31 days of leave, flexible hours, and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work in a dynamic environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in Tewkesbury is looking for a Customer Service Advisor to join their team. You will be the first point of contact, helping residents access key services and ensuring a positive customer experience.
Responsibilities include managing a variety of enquiries across phone, email, and face-to-face interactions.
Candidates should have experience in customer service, strong communication skills, and the ability to handle pressure with empathy and problem-solving skills.
This role offers competitive benefits including up to 31 days of annual leave, flexible working, and career progression opportunities.
Customer Service Advisor — Agile Hours, 31 Days Leave in Tewkesbury employer: Tewkesbury Borough Council
Contact Detail:
Tewkesbury Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Agile Hours, 31 Days Leave in Tewkesbury
✨Tip Number 1
Make sure to research the local government authority in Tewkesbury before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows that you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Advisor — Agile Hours, 31 Days Leave in Tewkesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since you'll be the first point of contact, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language to show us you can handle enquiries effectively.
Emphasise Empathy and Problem-Solving: In your application, share examples of how you've handled pressure with empathy and problem-solving skills. We love seeing real-life scenarios that showcase your ability to connect with customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Tewkesbury Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples that showcase your empathy and problem-solving skills.
✨Practice Your Communication Skills
Since this role involves a lot of interaction, practice clear and concise communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions.
✨Familiarise Yourself with the Local Authority
Research the local government authority in Tewkesbury. Understand their services and values so you can align your answers with what they stand for. This shows genuine interest and helps you tailor your responses.
✨Prepare for Pressure Scenarios
Think about how you would handle high-pressure situations typical in customer service. Prepare to share examples of when you’ve successfully managed stress while maintaining a positive experience for customers.
