Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our council, helping residents with their enquiries.
- Company: Join a supportive local council dedicated to community service.
- Benefits: Enjoy up to 31 days leave, flexible working, and a local pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great career progression opportunities and a welcoming team environment.
The predicted salary is between 25000 - 31000 £ per year.
About The Role
Grade D £29,064 - £31,022 pro rata per annum
30 hours per week
Substantive
We are looking for a friendly, resilient and customer-focused Customer Service Advisor to join our busy Customer Service team. In this role you will be the first point of contact for residents, helping them access vital council services and providing a positive customer experience across a wide range of enquiries. In this key role you will deal with a high volume of enquiries through phone, email, digital channels and face-to-face contact.
We are looking for someone who:
- is passionate about delivering excellent customer service
- has experience of working in a busy customer service environment
- has strong communication skills, both verbal and written
- is confident using IT systems and able to learn new systems quickly
- can manage a varied workload and remain calm under pressure
- demonstrates empathy, patience and a problem-solving approach
In return we offer:
- Up to 31 days annual leave plus bank holidays
- Agile working arrangements
- Convenient office location close to the M5 with free parking
- Local Government Pension Scheme
- Potential career progression
- 20% discounted membership at the local leisure centre
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community.
Customer Service Advisor in Tewkesbury employer: Tewkesbury Borough Council
Contact Detail:
Tewkesbury Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Tewkesbury
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of enquiries, role-play common scenarios with a friend or family member. This will help you feel more confident and prepared.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and the fantastic benefits we offer.
We think you need these skills to ace Customer Service Advisor in Tewkesbury
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you’ve gone above and beyond in previous roles to create positive experiences for customers.
Tailor Your Experience: When writing your application, focus on your experience in busy customer service environments. Share specific examples that demonstrate your strong communication skills and ability to handle a high volume of enquiries.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tewkesbury Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you demonstrated empathy and problem-solving skills.
✨Familiarise Yourself with IT Systems
Since the role requires confidence in using IT systems, make sure you’re comfortable discussing any relevant software or tools you've used before. If you know what systems the council uses, do a bit of research to show your willingness to learn.
✨Practice Your Communication Skills
Strong verbal and written communication is crucial for this role. Practise answering common interview questions out loud, focusing on clarity and conciseness. You might even want to role-play with a friend to simulate the interview environment.
✨Stay Calm Under Pressure
Given the high volume of enquiries, it’s important to demonstrate your ability to remain calm. Prepare for situational questions that test your resilience and ability to manage stress. Share examples of how you’ve successfully navigated busy periods in past roles.
