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- Tasks: Assess and process benefits claims while supporting residents with complex queries.
- Company: Join a supportive local government team making a real difference in the community.
- Benefits: Enjoy flexible working, generous leave, and career progression opportunities.
- Why this job: Make a positive impact on residents' lives through essential benefits services.
- Qualifications: Experience in benefits assessment and strong analytical skills required.
- Other info: Work in a dynamic environment with a focus on community welfare.
The predicted salary is between 34434 - 38220 £ per year.
We’re seeking a skilled and detail‑focused Benefits Assessing Officer to join our Revenues & Benefits Service. This role is ideal for someone with previous experience assessing Housing Benefit, Council Tax Reduction, Universal Credit interactions, or similar welfare benefits. You’ll manage a varied caseload, support residents with complex queries, and help us deliver an accurate, efficient and customer‑centred benefits service.
Key responsibilities:
- Assessing and processing Housing Benefit and Council Tax Reduction claims in line with legislation, guidance and local policy.
- Reviewing changes in circumstances and updating claims accurately and promptly.
- Providing clear, informed advice to residents, landlords, support agencies and internal teams.
- Interpreting evidence, verifying information and identifying discrepancies or potential fraud indicators.
- Managing a personal caseload, prioritising work effectively to meet performance targets.
- Supporting the wider Revenues & Benefits team to ensure consistent, high‑quality service delivery.
What we’re looking for:
- Experience in Housing Benefit, Council Tax Reduction, Universal Credit support, or a similar benefits‑related role.
- Strong analytical skills and confidence working with detailed financial and personal information.
- Excellent communication skills and a calm, customer‑focused approach.
- Ability to interpret legislation and apply procedures accurately.
- Good IT skills and the ability to work effectively with multiple systems.
- A proactive, organised approach to managing workload and deadlines.
What we offer:
- A supportive team environment with opportunities to further develop your technical knowledge.
- Flexible working arrangements and local government employee benefits.
- A role where your work makes a direct difference to residents and the wider community.
If you have the experience and commitment to help us deliver a high‑quality benefits service, we’d welcome your application.
For an informal discussion about this post, please contact Lorraine Marshall, Head of Revenues and Benefits on lorraine.marshall@tewkesbury.gov.uk, 01684 272256.
Closing Date: 15 April 2026
Proposed Interview Date: 21st and 22nd April 2026
About Us:
- Up to 31 days annual leave plus bank holidays
- Agile working arrangements
- Convenient office location close to the M5 with free parking
- Local Government Pension Scheme
- Potential career progression
- 20% discounted membership at the local leisure centre
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community.
Benefit Assessor in Tewkesbury employer: Tewkesbury Borough Council
Contact Detail:
Tewkesbury Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit Assessor in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the benefits sector and let them know you're on the hunt for a Benefit Assessor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Housing Benefit and Council Tax Reduction. We recommend practising common interview questions and scenarios related to assessing claims, so you can showcase your expertise and confidence.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Benefit Assessor position. We love seeing applications directly from candidates who are genuinely interested in joining our team and making a difference in the community!
We think you need these skills to ace Benefit Assessor in Tewkesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Housing Benefit, Council Tax Reduction, or Universal Credit. We want to see how your skills match what we're looking for!
Show Off Your Analytical Skills: Since this role involves a lot of detailed financial information, don’t shy away from showcasing your analytical abilities. Give us examples of how you've successfully managed complex cases in the past.
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application to demonstrate how you can provide informed advice to residents and other stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Tewkesbury Borough Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of Housing Benefit, Council Tax Reduction, and Universal Credit. Familiarise yourself with the latest legislation and guidance, as well as any local policies that might come into play. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully assessed claims or managed complex queries. Highlight your analytical skills by explaining how you interpret evidence and identify discrepancies. This will demonstrate your ability to handle the detailed financial information required for the role.
✨Communicate Clearly and Calmly
Since this role involves providing advice to residents and support agencies, practice articulating your thoughts clearly. Use role-play scenarios with a friend or family member to simulate potential interview questions. This will help you convey your customer-focused approach effectively during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your caseload and prioritise tasks. Share specific strategies you use to meet performance targets and deadlines. This will show that you have a proactive and organised approach, which is crucial for success in this position.