At a Glance
- Tasks: Support users with IT products and troubleshoot technical issues.
- Company: Join Teva, a leading biopharmaceutical company focused on innovation.
- Benefits: Enjoy flexible schedules, generous leave, and tailored health support.
- Other info: Be part of an inclusive culture that values fresh ideas and collaboration.
- Why this job: Make a real difference in healthcare while growing your career.
- Qualifications: IT knowledge and experience in technical support preferred.
The predicted salary is between 27000 - 33000 £ per year.
We Are Teva We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business.
Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future.
Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration.
You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.
How We’ll Take Care of You At Teva, better health starts from within, and that includes you.
From day one, you’ll be supported with benefits designed to help you thrive in and out of work.
This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.
When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path.
Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth.
Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.
How You’ll Spend Your Day Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain Follow a standard call flow and service request / incident handling processes: Verify entitlement, perform troubleshooting and problem determination.
Resolve and close the ticket or route the ticket to the appropriate resolver team.
Use technical resources and tools, answer end users’ queries.
Utilize their product, technology, services skills to identify issues which may be related to products’ installation, updates, configuration, operation or performance.
Your Skills and Experience English – reading, writing, speaking Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma is preferred1 to 3 years' experience as a technical service desk agent Worked as part of 7/24/365 global operations teams Excellent logical reasoning, troubleshooting and problem determination skills• Knowledge and experience with Remote takeover tools• Understanding of ITIL (IT Infrastructure Library)Experience with Service Now or similar Incident Management Tool Knowledge on handling Service Requests and Incidents Knowledge on Email tools like MS-Outlook and MS-Exchange Knowledge on Networking (VPN/Connectivity Issues), Internet Security, Knowledge on Windows, Mac O/s (Basics), Android, i OSKnowledge on instant messaging tools like MS-Teams Working knowledge on O365Experience with working in a pharma / Biotech / Gx P environment is preferred How We’ll Take Care of You At Teva, better health starts from within, and that includes you.
From day one, you’ll be supported with benefits designed to help you thrive in and out of work.
This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.
When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path.
Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth.
Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.
Reports To First Line Manager Already Working @TEVA?Make sure to apply through our internal career site on Twist—your one-stop shop for career development Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment.
It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
We are committed to a diverse and inclusive workplace for all.
If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process.
All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. #J-18808-Ljbffr
Technical Support - Help Desk employer: Tevapharm
At Teva, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. As a Neuroscience Sales Specialist in Birmingham, AL, you will benefit from comprehensive health insurance, generous paid time off, and robust employee growth opportunities, all while making a meaningful impact on global health. Join us to thrive in a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - Help Desk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tevapharm. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tevapharm before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support - Help Desk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tevapharm:Your cover letter is your chance to shine! Tell us why you want to work at Tevapharm specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tevapharm!
How to prepare for a job interview at Tevapharm
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
