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- Tasks: Join us as a System Delivery Technician, focusing on hardware setup and client support.
- Company: Tevalis is a leading EPOS solutions provider, serving over 2,000 clients globally in the hospitality sector.
- Benefits: Enjoy perks like extra holidays, mental health support, gym access, and a smart casual dress code.
- Why this job: Be part of a dynamic team, making a real impact in the hospitality industry with innovative technology.
- Qualifications: Strong organisational skills, effective communication, and proficiency in Excel and Microsoft Office required.
- Other info: Remote installations and occasional onsite work; perfect for tech-savvy individuals looking to grow.
The predicted salary is between 28800 - 43200 £ per year.
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.
We are looking for a dedicated System Delivery Technician who will be responsible for ensuring the successful delivery of systems to Tevalis clients. This role is primarily hardware-focused, involving tasks such as testing reused hardware and completing remote installations. Occasionally, onsite presence may be required to assist with service calls or installations.
Roles & Responsibilities
- Set up and configure Tevalis Point of Sale systems using the Tevalis Centralised Management platform according to client specifications.
- Collaborate with clients to create their menu in an Excel sheet for import into the software solution.
- Conduct workshops with clients to customize the system build to meet their needs.
- Liaise with clients to ensure an effective and efficient review process of systems.
- Work closely with Project Managers during the system build process, sharing all communications with relevant parties.
- Ensure that all required software is properly uploaded and tested on the specified hardware.
- Work with third-party Engineers to remotely set up and configure Tevalis hardware.
- Install Tevalis software on Windows devices and perform testing before installation.
- Provide support for clients during their initial use of Tevalis.
- Communicate with clients via telephone and email.
- Perform Point of Sale and System Administration for new and existing clients.
- Log time and holidays in the Tevalis Project Management software.
- Follow processes to maintain a safe working environment and promote a culture of safety first.
Required Skills, Experience & Personal Qualities
- Strong organisational skills.
- Clear and effective communication.
- Efficient time management to complete tasks and meet project deadlines.
- Proficiency in Excel, Microsoft Office, Outlook, and other prescribed software systems.
- Analytical approach to problem-solving.
- High level of professionalism.
- Exceptional customer service skills.
- Aptitude for arithmetic.
- Adherence to staff and office policies.
Company Benefits
- Additional Holidays (up to 5 extra days for 5 years service pro rata)
- Birthday Off
- Enhanced Company Sick Pay
- Enhanced Maternity Pay
- Bereavement Leave
- Compassionate Leave
- Special Circumstances Leave
- Employee Referral Programme
- Coyle Health & Well-being including use of the local gym at Bridgehead Business Park
- Health Assured (Wisdom) Mental Health Support
- Bright Exchange (part of Wisdom) Employee Perks & Discounts
- Free On Site Parking
- Company Pension (currently 3% ER, 5% EE)
- Smart Casual Dress Code
- Branded workwear
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System Delivery Technician employer: Tevalis
Contact Detail:
Tevalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Delivery Technician
✨Tip Number 1
Familiarise yourself with Tevalis' EPOS systems and solutions. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, as you'll be working with clients to create menus for import. Being proficient in Excel will set you apart and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with hardware installations and remote setups. Highlight any relevant projects or roles where you've successfully delivered similar tasks, as this will showcase your hands-on expertise.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Be ready to share examples of how you've effectively liaised with clients in the past, as strong communication is key for this role.
We think you need these skills to ace System Delivery Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the System Delivery Technician role. Emphasise your proficiency in hardware setup, software installation, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Tevalis and its services. Mention specific experiences where you've successfully delivered technical solutions or provided exceptional client support.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially your proficiency in Excel, Microsoft Office, and any experience with Point of Sale systems. This will demonstrate your capability to handle the responsibilities of the role.
Showcase Communication Abilities: Since the role involves liaising with clients, include examples of how you've effectively communicated with clients or team members in previous positions. This can be through workshops, training sessions, or direct support.
How to prepare for a job interview at Tevalis
✨Know Your Tech
As a System Delivery Technician, you'll be working with EPOS systems and hardware. Make sure you brush up on your technical knowledge about these systems, including how to set them up and troubleshoot common issues. Being able to discuss specific technologies or experiences will impress the interviewers.
✨Showcase Your Communication Skills
This role requires clear communication with clients and team members. Prepare examples of how you've effectively communicated in past roles, especially when collaborating on projects or resolving client issues. Highlighting your customer service skills will also be beneficial.
✨Demonstrate Organisational Skills
With responsibilities like managing installations and coordinating with project managers, showcasing your organisational skills is key. Be ready to discuss how you prioritise tasks and manage your time effectively to meet deadlines.
✨Prepare for Problem-Solving Scenarios
The ability to analyse and solve problems is crucial in this role. Think of specific challenges you've faced in previous positions and how you overcame them. This will show your analytical approach and readiness to tackle issues that may arise during system delivery.
