At a Glance
- Tasks: Set up and configure EPOS systems, ensuring smooth delivery to clients.
- Company: Tevalis, a leading tech provider in the hospitality industry.
- Benefits: Competitive salary, 25 days holiday, birthday off, and enhanced sick pay.
- Other info: Great career growth opportunities and supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the hospitality sector.
- Qualifications: Strong organisational skills and proficiency in Excel and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.
The Role
We are looking for a dedicated System Delivery Technician who will be responsible for ensuring the successful delivery of systems to Tevalis clients. This role is primarily hardware-focused, involving tasks such as testing reused hardware and completing remote installations. Occasionally, onsite presence on clients premises may be required to assist with service calls or installations.
Roles & Responsibilities
- Set up and configure Tevalis Point of Sale systems using the Tevalis Centralised Management platform according to client specifications.
- Collaborate with clients to create their menu in an Excel sheet for import into the software solution.
- Conduct workshops with clients to customize the system build to meet their needs.
- Liaise with clients to ensure an effective and efficient review process of systems.
- Work closely with Project Managers during the system build process, sharing all communications with relevant parties.
- Ensure that all required software is properly uploaded and tested on the specified hardware.
- Work with third-party Engineers to remotely set up and configure Tevalis hardware.
- Install Tevalis software on Windows devices and perform testing before installation.
- Provide support for clients during their initial use of Tevalis.
- Communicate with clients via telephone and email.
- Perform Point of Sale and System Administration for new and existing clients.
- Log time and holidays in the Tevalis Project Management software.
Required Skills, Experience & Personal Qualities
- Strong organisational skills.
- Clear and effective communication.
- Efficient time management to complete tasks and meet project deadlines.
- Proficiency in Excel, Microsoft Office, Outlook, and other prescribed software systems.
- Analytical approach to problem-solving.
- High level of professionalism.
- Exceptional customer service skills.
- Aptitude for arithmetic.
What We Offer
- Competitive salary.
- A company with strong product-market fit, a clear growth plan and a great story to tell.
- Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
- Birthday off: Paid day off on your birthday.
- Enhanced company sick pay: Above statutory requirements dependent on length of service.
- Enhanced maternity pay: 14 weeks basic pay.
- Enhanced paternity pay: 2 weeks basic pay.
- Death in service life insurance: 3 x salary from day 1.
- Leave policies: Bereavement, compassionate, and special circumstances leave.
- Employee referral programme: Earn rewards for successful referrals.
- Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & well-being.
- Free on-site parking: No parking costs at our Hessle office.
- Company pension: 3% employer contribution, 5% employee contribution.
- Branded workwear: Professional appearance support.
System Delivery Technician in Hull employer: Tevalis
Tevalis is an exceptional employer, offering a dynamic work environment where innovation meets dedication. As a System Delivery Technician, you will benefit from a competitive salary, generous holiday allowances, and enhanced pay for maternity and paternity leave, all while working in a supportive culture that prioritises employee well-being and growth. With opportunities for professional development and a commitment to maintaining a healthy work-life balance, Tevalis stands out as a rewarding place to build your career in the thriving hospitality technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land System Delivery Technician in Hull
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tevalis. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tevalis
Don't be shy about reaching out to Tevalis directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace System Delivery Technician in Hull
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tevalis and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tevalis
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
