At a Glance
- Tasks: Set up and configure EPOS systems, ensuring smooth delivery to clients.
- Company: Tevalis, a leading tech provider in the hospitality industry.
- Benefits: Competitive salary, 25 days holiday, birthday off, and enhanced sick pay.
- Other info: Great career growth opportunities and supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the hospitality sector.
- Qualifications: Strong organisational skills and proficiency in Excel and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.
The Role
We are looking for a dedicated System Delivery Technician who will be responsible for ensuring the successful delivery of systems to Tevalis clients. This role is primarily hardware-focused, involving tasks such as testing reused hardware and completing remote installations. Occasionally, onsite presence on clients premises may be required to assist with service calls or installations.
Roles & Responsibilities
- Set up and configure Tevalis Point of Sale systems using the Tevalis Centralised Management platform according to client specifications.
- Collaborate with clients to create their menu in an Excel sheet for import into the software solution.
- Conduct workshops with clients to customize the system build to meet their needs.
- Liaise with clients to ensure an effective and efficient review process of systems.
- Work closely with Project Managers during the system build process, sharing all communications with relevant parties.
- Ensure that all required software is properly uploaded and tested on the specified hardware.
- Work with third-party Engineers to remotely set up and configure Tevalis hardware.
- Install Tevalis software on Windows devices and perform testing before installation.
- Provide support for clients during their initial use of Tevalis.
- Communicate with clients via telephone and email.
- Perform Point of Sale and System Administration for new and existing clients.
- Log time and holidays in the Tevalis Project Management software.
Required Skills, Experience & Personal Qualities
- Strong organisational skills.
- Clear and effective communication.
- Efficient time management to complete tasks and meet project deadlines.
- Proficiency in Excel, Microsoft Office, Outlook, and other prescribed software systems.
- Analytical approach to problem-solving.
- High level of professionalism.
- Exceptional customer service skills.
- Aptitude for arithmetic.
What We Offer
- Competitive salary.
- A company with strong product-market fit, a clear growth plan and a great story to tell.
- Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
- Birthday off: Paid day off on your birthday.
- Enhanced company sick pay: Above statutory requirements dependent on length of service.
- Enhanced maternity pay: 14 weeks basic pay.
- Enhanced paternity pay: 2 weeks basic pay.
- Death in service life insurance: 3 x salary from day 1.
- Leave policies: Bereavement, compassionate, and special circumstances leave.
- Employee referral programme: Earn rewards for successful referrals.
- Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & well-being.
- Free on-site parking: No parking costs at our Hessle office.
- Company pension: 3% employer contribution, 5% employee contribution.
- Branded workwear: Professional appearance support.
System Delivery Technician in Hull employer: Tevalis
Tevalis is an exceptional employer, offering a dynamic work environment where innovation meets dedication. As a System Delivery Technician, you will benefit from a competitive salary, generous holiday allowances, and enhanced pay for maternity and paternity leave, all while working in a supportive culture that prioritises employee well-being and growth. With opportunities for professional development and a commitment to maintaining a healthy work-life balance, Tevalis stands out as a rewarding place to build your career in the thriving hospitality technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land System Delivery Technician in Hull
✨Tip Number 1
Get to know the company inside out! Research Tevalis and understand their products, services, and clients. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to system delivery and customer service. Think about how your skills align with the role and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace System Delivery Technician in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the System Delivery Technician role. Highlight your relevant experience with hardware, software installations, and any customer service roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Tevalis and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Tech Skills:Since this role is hardware-focused, make sure to mention any technical skills you have, especially with EPOS systems or similar technologies. We’re looking for someone who can hit the ground running, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Tevalis
✨Know Your Tech
Familiarise yourself with the Tevalis Point of Sale systems and the Centralised Management platform. Brush up on your hardware knowledge, especially around testing and installations, as this will be crucial in demonstrating your technical skills during the interview.
✨Excel at Excel
Since you'll be working with clients to create menus in Excel, make sure you're comfortable with it. Practice importing data and customising spreadsheets, as this will show your proficiency and readiness to tackle client needs right from the start.
✨Communication is Key
Prepare to showcase your communication skills. Think of examples where you've effectively liaised with clients or team members. Being able to convey technical information clearly will be essential, so practice explaining complex concepts in simple terms.
✨Problem-Solving Mindset
Be ready to discuss how you approach problem-solving. Think of specific instances where you've tackled challenges, particularly in a tech environment. Highlight your analytical skills and how they can benefit Tevalis in delivering top-notch service to clients.
