At a Glance
- Tasks: Support customers with EPOS tech issues and ensure smooth operations.
- Company: Tevalis, a leading hospitality tech company in Hessle.
- Benefits: Competitive salary, extra holidays, enhanced sick pay, and more.
- Other info: Collaborative work environment with opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in troubleshooting and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Tevalis is looking for a 1st Line Support Technician at their Hessle office. This role is essential for supporting customers with technical issues related to EPOS technology, ensuring operations continue smoothly.
Key responsibilities include:
- Investigating queries
- Providing support through multiple channels
- Escalating issues as necessary
The ideal candidate will have experience in troubleshooting, excellent communication skills, and the ability to work collaboratively.
The position offers a competitive salary and various benefits, including extra holidays and enhanced sick pay.
EPOS Support Technician: First-Line for Hospitality Tech employer: Tevalis
Tevalis is an excellent employer, offering a dynamic work environment in Hessle where innovation meets collaboration. Employees benefit from a competitive salary, extra holidays, and enhanced sick pay, all while being part of a supportive team that values professional growth and development in the fast-paced hospitality tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Support Technician: First-Line for Hospitality Tech
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech scene, especially those who work with EPOS systems. You never know who might have a lead on a job or can give you insider info about Tevalis.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common EPOS issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you’ll be helping customers, so demonstrating your ability to simplify complex issues is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace EPOS Support Technician: First-Line for Hospitality Tech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with troubleshooting and EPOS technology. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and how your communication skills can help us at Tevalis. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tevalis
✨Know Your EPOS Inside Out
Make sure you brush up on your knowledge of EPOS systems before the interview. Familiarise yourself with common technical issues and troubleshooting steps, as this will show that you're prepared and understand the role's requirements.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd assist a customer over the phone or via email, so being clear and concise is crucial.
✨Show Your Problem-Solving Skills
Be ready to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to troubleshoot effectively.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to talk about how you've worked with others in previous jobs. Share examples of how you’ve contributed to a team environment and supported colleagues in resolving issues.
