At a Glance
- Tasks: Set up and configure EPOS systems, ensuring smooth delivery to clients.
- Company: Join Tevalis, a leading tech provider in the hospitality industry.
- Benefits: Competitive salary, 25+ days holiday, birthday off, and enhanced sick pay.
- Other info: Enjoy a supportive work environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team delivering innovative tech solutions to global clients.
- Qualifications: Strong organisational skills and proficiency in Excel and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.
The Role
We are looking for a dedicated System Delivery Technician who will be responsible for ensuring the successful delivery of systems to Tevalis clients. This role is primarily hardware-focused, involving tasks such as testing reused hardware and completing remote installations. Occasionally, onsite presence on clients premises may be required to assist with service calls or installations.
Roles & Responsibilities
- Set up and configure Tevalis Point of Sale systems using the Tevalis Centralised Management platform according to client specifications.
- Collaborate with clients to create their menu in an Excel sheet for import into the software solution.
- Conduct workshops with clients to customize the system build to meet their needs.
- Liaise with clients to ensure an effective and efficient review process of systems.
- Work closely with Project Managers during the system build process, sharing all communications with relevant parties.
- Ensure that all required software is properly uploaded and tested on the specified hardware.
- Work with third‑party Engineers to remotely set up and configure Tevalis hardware.
- Install Tevalis software on Windows devices and perform testing before installation.
- Provide support for clients during their initial use of Tevalis.
- Communicate with clients via telephone and email.
- Perform Point of Sale and System Administration for new and existing clients.
- Log time and holidays in the Tevalis Project Management software.
Required Skills, Experience & Personal Qualities
- Strong organisational skills.
- Clear and effective communication.
- Efficient time management to complete tasks and meet project deadlines.
- Proficiency in Excel, Microsoft Office, Outlook, and other prescribed software systems.
- Analytical approach to problem‑solving.
- High level of professionalism.
- Exceptional customer service skills.
- Aptitude for arithmetic.
What We Offer
- Competitive salary.
- A company with strong product‑market fit, a clear growth plan and a great story to tell.
- Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
- Birthday off: Paid day off on your birthday.
- Enhanced company sick pay: Above statutory requirements dependent on length of service.
- Enhanced maternity pay: 14 weeks basic pay.
- Enhanced paternity pay: 2 weeks basic pay.
- Death in service life insurance: 3 x salary from day 1.
- Leave policies: Bereavement, compassionate, and special circumstances leave.
- Employee referral programme: Earn rewards for successful referrals.
- Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & Well‑being.
- Free on‑site parking: No parking costs at our Hessle office.
- Company pension: 3% employer contribution, 5% employee contribution.
- Branded workwear: Professional appearance support.
System Delivery Technician employer: Tevalis Ltd
Tevalis is an exceptional employer, offering a dynamic work environment where innovation meets hospitality technology. With a strong focus on employee growth, we provide comprehensive benefits including competitive salaries, generous holiday allowances, and enhanced family leave policies, all while fostering a culture of collaboration and support. Our Hessle office boasts free on-site parking and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land System Delivery Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with EPOS systems or tech support, make sure to highlight that in conversations. Bring examples of how you've solved problems or improved processes in past roles to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Tevalis, and express your enthusiasm for their work. A friendly email can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Tevalis. Let’s get you started on this exciting journey!
We think you need these skills to ace System Delivery Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the System Delivery Technician role. Highlight your relevant experience with hardware, software installations, and any customer service roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Tevalis and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Tech Skills:Since this role is hardware-focused, make sure to mention any technical skills you have, especially with systems like EPOS or similar technologies. We’re looking for someone who can hit the ground running, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Tevalis family!
How to prepare for a job interview at Tevalis Ltd
✨Know Your Tech
Familiarise yourself with the Tevalis Point of Sale systems and the Centralised Management platform. Brush up on your hardware knowledge, especially around testing and configuring systems, as this will be crucial in demonstrating your technical skills during the interview.
✨Excel at Excel
Since you'll be working with clients to create menus in Excel, make sure you're comfortable with it. Practice importing data and customising spreadsheets, so you can confidently discuss how you would handle this task with clients.
✨Communication is Key
Prepare to showcase your communication skills. Think of examples where you've effectively liaised with clients or team members. Being able to articulate your thoughts clearly will help you stand out, especially since the role involves a lot of client interaction.
✨Problem-Solving Mindset
Be ready to discuss how you approach problem-solving. Think of specific instances where you've tackled technical issues or client concerns. Highlighting your analytical skills will show that you're equipped to handle the challenges that come with the role.
