At a Glance
- Tasks: Provide first-line support for EPOS technology and troubleshoot technical issues.
- Company: Tevalis Ltd, a leading provider of hospitality tech solutions.
- Benefits: Competitive salary, generous holidays, pension scheme, and supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the hero who keeps hospitality tech running smoothly for clients.
- Qualifications: Experience in troubleshooting and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Tevalis Ltd in Hessle is seeking a 1st Line Support Technician to serve as the first point of contact for technical issues with EPOS technology. This crucial role aids in smooth operations for clients, ensuring timely resolutions.
The ideal candidate will have experience in troubleshooting hardware and software issues, excellent communication skills, and an empathetic approach towards clients.
The position comes with a competitive salary and additional benefits, including generous holidays and a pension scheme.
EPOS Support Technician: First-Line for Hospitality Tech employer: Tevalis Ltd
Tevalis Ltd is an exceptional employer located in Hessle, offering a dynamic work environment where innovation meets hospitality technology. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a competitive salary, generous holidays, and a robust pension scheme. Join us to be part of a supportive team that values your contributions and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Support Technician: First-Line for Hospitality Tech
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech scene, especially those who work with EPOS systems. You never know who might have a lead on a job or can give you insider info about Tevalis Ltd.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common hardware and software issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your communication skills! When you get the chance, explain technical concepts in simple terms. This is key for a role that requires empathy and clarity when dealing with clients.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application directly, and it shows you're serious about joining the team at Tevalis Ltd. Plus, you’ll be one step closer to landing that EPOS Support Technician role!
We think you need these skills to ace EPOS Support Technician: First-Line for Hospitality Tech
Some tips for your application 🫡
Show Your Tech Skills:Make sure to highlight any experience you have with EPOS systems or similar tech. We want to see how you've tackled hardware and software issues in the past, so don’t hold back!
Communicate Clearly:Since this role involves helping clients, your communication skills are key. Use clear and concise language in your application to show us you can explain complex tech stuff in a way that everyone can understand.
Be Empathetic:We love candidates who can connect with clients on a personal level. Share examples of how you've handled customer concerns with empathy and patience in your application.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Tevalis Ltd
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS technology before the interview. Familiarise yourself with common hardware and software issues that users might face, as well as the solutions you've implemented in the past. This will show your potential employer that you're not just a tech whiz but also someone who understands the specific challenges in the hospitality sector.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a client over the phone or via email. Being clear and empathetic in your responses will highlight your ability to connect with clients and resolve their issues effectively.
✨Showcase Your Problem-Solving Approach
Prepare examples of past experiences where you successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and demonstrate your ability to handle pressure while providing timely resolutions.
✨Research Tevalis Ltd
Take some time to learn about Tevalis Ltd and their products. Understanding their mission, values, and the specific EPOS systems they use will give you an edge in the interview. It shows that you're genuinely interested in the company and ready to contribute to their success from day one.
