Assistant Practice Manager in Wolverhampton

We are looking for an enthusiastic, experienced Assistant Manager to join our friendly and supportive GP practice. We are a closely knit team that takes pride in patient care. We are a training practice and we actively support our staff to develop them. Our aim is to deliver high-quality care to our patients. We are a large practice of approximately 11,500 patients.

Main duties of the job:

• Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Providing leadership and guidance for the following staff: Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist and Lead Nurse.
• Lead on the recruitment of non-clinical staff, including advertising roles, vetting candidates, interviews and issuing employment contracts.
• Co-ordinating for new hire orientations.
• Compiling and maintaining paper, digital and electronic employee records.
• Coordinate all staff absences, maintaining an effective absences register.
• Entering payroll details onto iris portal.
• Ensuring staff adhere to policy and procedure at all times.
• Carry out appraisals for non-clinical staff and work with them to create personal development plans (where appropriate).
• Monitoring compliance with health and safety legislation, providing leadership and direction for staff.
• Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative), liaising with external agencies when necessary and maintaining a training record.
• Manage compliance registers, supporting the practice manager, ensuring DBS checks are conducted.
• Support the management team in the compilation of practice reports.
• Maintain the significant event database, providing advice to staff and briefing the team at meetings as required.
• Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events.
• Responsible for the timely preparation, submission and follow up claims (e.g. CQRS, DES, IIF, PCN-related activity, and locally enhanced services).

Secondary Responsibilities:

• Deputise for the practice manager in their absence.
• Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders in the absence of the practice manager.
• Assist with the recruitment of staff as requested by the practice manager.
• Support the practice manager in the reviewing and updating of practice policies and procedures.
• Support the practice manager with CI and change initiatives.
• Manage asset registers as directed by the Practice Manager.
• Act as the communication link between the management team and staff.
• Represent the practice locally as required.
• Maintain a working knowledge of CCG initiatives.

About us:

Tettenhall Medical Practice is a large GP practice in leafy suburb of West of Wolverhampton serving around 11,500 patients. The practice is based in an NHS Estate with a friendly and supportive team. The workload in general practice is continuously evolving, and we aim to provide a great service to our patients.

We are looking for applicants with initiative, enthusiasm and a pleasant personality with leadership skills who can manage different tasks to fill this key position within our practice.

Our staff consists of:

• Excellent admin team
• High QOF achievement
• EMIS Web Clinical System
• Accredited training practice
• Member of Unity West Primary Care Network

Person Specification:

• Good standard of education with excellent literacy and numeracy skills.
• Grade A-C in English and Maths.
• Previous experience in Primary care.
• Leadership and or Management Qualification.
• HR Qualification.
• Disclosure and Barring Service Check.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.