Head of Engagement, EMEA

TetraScience is the Scientific Data and AI Cloud company, catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets. We are the category leader in this vital new market, generating more revenue than all other companies in the aggregate.

In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in understanding whether TetraScience's values and ethos are the right fit for you. If you join us, you will be expected to embody its contents daily.

TetraScience is hiring an elite engagement leader to oversee the EMEA region. All engagement directors and program managers will report to you. You will collaborate with your counterparts to drive successful delivery of value for all EMEA implementations, ensure renewals, and assist in expansions.

You are a customer-centric individual with a passion for delivering value while navigating customer hierarchy within the high-inertia Life Sciences industry. You will need to embody the principles of extreme ownership and have a demonstrated history of building and leading high-performing delivery or engagement teams.

You will have demonstrable experience in managing the critical activities of your teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a player-coach and not a spectator. It will require extreme self-discipline and determination as we forge a category that will fundamentally change the life sciences industry.

What You Will Do

• Develop and execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets.
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts.
• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value.
• Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market.
• Leverage and coordinate cross-functional teams to efficiently coordinate complex implementations and product deployments.
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts.
• Manage renewal forecasting and reporting and regularly update senior leadership on progress toward targets.
• Build and manage a high-performance delivery team, setting clear targets and objectives to ensure individual and team success.
• Lead by example and coach your team to develop in their careers.
• Employ analytical and EQ skills to generate insights from customers' data strategies and actions.
• Travel to customer locations 5-20% monthly, dependent on account and team needs.

Requirements

• 10+ years in delivery leadership roles within the Life Sciences software and data market.
• 5+ years in management consulting.
• Worked in startup environments.
• Led teams to successfully deploy solutions in the top 100 bio/pharma cohort.
• Delivered complex enterprise deals - $ millions to tens of millions in ARR per deal.
• Expanded customer land deals on a regular basis - $ hundreds of thousands to millions in ACV.
• Created the highest performing teams in your organisations.
• Evidenced strong leadership skills while navigating difficult periods with your team.
• Coached and mentored Engagement, Project, Program and/or Customer Success Managers.
• Operated effectively in a fast-paced, team environment.

Benefits

• Competitive Salary and equity in a fast-growing company.
• Supportive, team-oriented culture of continuous improvement.
• Generous paid time off (PTO).
• Flexible working arrangements - Remote work.

We are not currently providing visa sponsorship for this position.