At a Glance
- Tasks: Provide first and second line IT support in a busy office environment.
- Company: Join a dynamic tech team in Birmingham with a focus on collaboration.
- Benefits: Gain hands-on experience, career advancement, and a supportive work culture.
- Other info: Enjoy a flexible, hands-on role with opportunities for professional growth.
- Why this job: Make a real impact by improving technology experiences for colleagues.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action.
Purpose & Scope of the Role
As an Onsite IT Support Analyst, you will provide first and second line IT support across the two Birmingham offices, acting as a trusted on-site presence. This is a practical, office‑based role for someone who enjoys being close to the business, resolving issues quickly and improving the day‑to‑day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows – helping to maintain a responsive and efficient service.
Your Impact in this position
You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements.
- Customer Focus: Provide a professional, friendly and responsive service that gives users confidence in IT support.
- Technical Troubleshooting: Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment.
- On-Site Support Delivery: Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end‑user spaces are well maintained.
- Service Desk Collaboration: Work closely with the wider team to manage tickets, update records accurately and escalate where needed.
- Ownership and Proactivity: Spot recurring issues, suggest improvements and take responsibility for keeping service levels high.
Skills, Qualifications And Experience
Experience in a first or second line IT support. Strong communication skills and a customer‑first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment. This is a fully office‑based role in Birmingham offices with occasional travel to Shrewsbury and Dunston as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands‑on way.
In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process in your day‑to‑day role.
Onsite IT Support Analyst - 1st/2nd line in Birmingham employer: Tetra tech Ltd.
Join a dynamic and supportive team as an Onsite IT Support Analyst in Birmingham, where your contributions will directly enhance the technology experience for colleagues. With a strong emphasis on career growth, collaboration, and a customer-first approach, this role offers a unique opportunity to develop your skills in a busy technical environment while being a vital part of the local office community. Enjoy the benefits of working in a company that values initiative and provides a friendly, responsive work culture, ensuring you feel empowered and engaged in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Analyst - 1st/2nd line in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with tech issues, brush up on common problems and solutions related to Windows devices and Microsoft 365. Being able to demonstrate your knowledge on the spot can really impress the interviewers.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples where you've gone above and beyond to help someone out. This role is all about providing a friendly and responsive service, so let them know you can deliver!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onsite IT Support Analyst - 1st/2nd line in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your first and second line IT support experience, and don’t forget to showcase your strong communication skills and customer-first approach!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Onsite IT Support Analyst role. Share specific examples of how you've resolved technical issues or improved user experiences in previous roles.
Show Your Enthusiasm:Let your passion for IT shine through in your application. We love candidates who are proactive and eager to learn, so don’t hesitate to express your excitement about the opportunity to work closely with colleagues and enhance their tech experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tetra tech Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows devices, Microsoft 365, and common troubleshooting techniques. Being able to confidently discuss how you've resolved issues in the past will show that you're ready for the hands-on nature of the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a friendly and responsive service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your customer-first approach and how you’ve effectively communicated with colleagues in previous roles.
✨Demonstrate Proactivity
Be ready to discuss how you've spotted recurring issues in the past and what improvements you've suggested or implemented. This shows that you’re not just reactive but also proactive in maintaining high service levels, which is key for this position.
✨Familiarise Yourself with the Company Culture
Research the company’s values and work environment. Understanding their focus on collaboration and support will help you tailor your responses to align with their culture, making you a more appealing candidate for the team.
