At a Glance
- Tasks: Deliver seamless client service and support day-to-day operations in a busy occupational health team.
- Company: Join Tetra Tech, a leading provider of consulting and engineering services.
- Benefits: Flexible 2-day work week, collaborative environment, and opportunities for personal growth.
- Other info: Opportunity to grow within a respected occupational health environment.
- Why this job: Make a real impact on workplace health while developing your skills in a supportive setting.
- Qualifications: Strong administrative experience and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Join Tetra Tech Occupational Health as a Client Services Co-ordinator. Deliver seamless client service in a fast-paced, people-focused occupational health team.
Purpose and Scope of the Role
Tetra Tech Occupational Health is seeking a proactive Client Services Co-ordinator/Administrator to join our Dunton, Essex based team on a 3 month contract, working 2 days per week. You will support the day-to-day delivery of occupational health services to allocated clients, ensuring appointments, communications, invoicing and reporting run smoothly. Working closely with clinicians, advisors and clients, you will manage a varied workload, maintain accurate records, and help uphold service standards and KPI performance.
Your Impact in this Position
In the short term, you will build confidence in our systems, processes and client accounts, becoming a trusted point of contact. In the medium term, you will play a key role in improving service efficiency, supporting client relationships and keeping operational workflows on track. Longer term, this role offers the opportunity to develop within a respected occupational health environment, working on meaningful services that support workplace health and wellbeing.
Core Capabilities Required For Success In The Role
- Client Focus: Deliver a professional, responsive service to clients, suppliers and internal colleagues, with a strong focus on communication and follow-through.
- Administrative Accuracy: Maintain precise records, schedules, invoices and timesheets, with strong attention to detail and a right-first-time approach.
- Organisation and Prioritisation: Manage multiple tasks effectively, balancing competing priorities and meeting deadlines in a busy office environment.
- Systems and Digital Confidence: Use booking and Microsoft Office systems confidently, including Excel functions such as PivotTables and VLOOKUPs.
- Teamwork and Initiative: Work collaboratively with clinicians and support teams, while also taking ownership of tasks and resolving issues proactively.
You will have strong office-based administrative experience in a busy setting, excellent written and verbal communication skills, and a high standard of customer service. You should be able to work under pressure, adapt to changing priorities and maintain accuracy throughout. Desirable qualifications and training include experience in occupational health, healthcare administration, or similar client-facing service environments.
Work Patterns and Location
This role is based in Dunton, Essex on a 3 month contract, working 2 days per week.
Why join Tetra Tech?
Tetra Tech is a leading provider of consulting and engineering services working across the full project lifecycle worldwide. We have a wide range of expertise across our teams, providing a global support network with a personalised approach to client relationships to better understand where we can add value. We provide a collaborative environment that supports individual performance, innovation, and creativity.
We support public and private sector clients on local, national, and international projects to deliver sustainable and resilient solutions. Our operations in the UK, Ireland, and the Netherlands include more than 6,000 employees who are Leading with Science® to solve our clients’ most complex problems.
In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day-to-day role.
Temporary Client Services Coordinator in Basildon employer: Tetra Tech, Inc.
Tetra Tech is an exceptional employer for Civil Design Engineers, offering a collaborative work culture that fosters innovation and creativity. With opportunities for professional growth through mentorship and involvement in significant water industry projects across the UK, employees can make a meaningful impact while contributing to sustainable solutions. The hybrid work model and commitment to inclusivity further enhance the employee experience, making Tetra Tech a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Client Services Coordinator in Basildon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tetra Tech, Inc..
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Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Temporary Client Services Coordinator in Basildon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tetra Tech, Inc..
How to prepare for a job interview at Tetra Tech, Inc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tetra Tech, Inc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tetra Tech, Inc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
