At a Glance
- Tasks: Support customer enquiries and manage quotations in a dynamic laboratory environment.
- Company: Join Tetra Tech, a leader in consulting and engineering services.
- Benefits: Collaborative culture, career growth opportunities, and a chance to make an impact.
- Other info: Opportunity to develop commercial awareness and progress within the company.
- Why this job: Be a key contact for customers and help drive commercial growth.
- Qualifications: Strong attention to detail, excellent communication skills, and a full clean driving licence.
The predicted salary is between 25000 - 30000 £ per year.
Tetra Tech is looking for a Business Support Officer to join our Manchester laboratory team, supporting customer enquiries, quotation activity and day-to-day commercial administration. You will be a key point of contact for existing and prospective customers, helping them access the right analytical services while ensuring quotations, sample media orders and follow-up activity are handled accurately and on time. Working closely with laboratory colleagues, senior management and customers, you will help resolve enquiries, maintain strong relationships and identify opportunities to support repeat business and wider commercial growth. Occasional local sample collections using a company van may also be required.
Your Impact in this Position
In the short term, you will build knowledge of the laboratory’s analytical capabilities and become a trusted contact for customer enquiries and quotation support. As your confidence grows, you will help improve quotation conversion, support customer retention and contribute to better insight from financial and customer spending data. Longer term, this role offers the opportunity to develop commercial awareness within a technical environment, broaden your understanding of laboratory operations and build a strong platform for progression within business support, client service or operational coordination.
Core Capabilities
- Customer and Commercial Focus: Prepare accurate quotations, follow up opportunities and build positive relationships with existing and prospective customers.
- Technical Understanding: Develop a working knowledge of laboratory analytical services and testing capabilities to support clear, informed customer communication.
- Organisation and Accuracy: Manage enquiries, sample media orders and deadlines with strong attention to detail and reliable administration.
- Communication and Collaboration: Liaise effectively with customers, laboratory teams and senior managers to ensure enquiries are resolved promptly and professionally.
- Data Awareness and Opportunity Identification: Support the review of customer spending and financial data to identify trends, repeat business potential and chargeable opportunities.
Skills, Qualifications And Experience
You will bring excellent time management, strong attention to detail and the ability to meet deadlines. You should be confident following written and verbal instructions, seeking advice when needed, and working both independently and as part of a team. Strong interpersonal skills, a professional telephone manner and a full clean driving licence are essential. Scientific knowledge or laboratory experience would be desirable. Experience in customer service, quotation preparation, sales administration, managing a support desk, supporting a small team, project coordination or prioritising workloads would also be beneficial.
Work Patterns and Location
This role is based at Tetra Tech’s Manchester laboratory and is expected to be primarily office based due to the customer, operational and laboratory-facing nature of the work.
Business Support Officer in Manchester employer: Tetra Tech Europe
Tetra Tech Consulting is an exceptional employer, offering a dynamic and collaborative work environment for Geotechnical Engineers in Abingdon or London. With a strong focus on employee growth, you will have the opportunity to advance your career while working on diverse projects that challenge and enhance your technical skills. Our commitment to flexibility, inclusivity, and professional development ensures that you can thrive both personally and professionally in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Manchester
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We think you need these skills to ace Business Support Officer in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Tetra Tech Europe, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Tetra Tech Europe
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Tetra Tech Europe’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
