Business Support Administrator
Business Support Administrator

Business Support Administrator

Bristol Full-Time 30000 - 42000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Support internal teams with operational tasks and ensure smooth office operations.
  • Company: Tetra Tech is a global leader in consulting and engineering services, focused on sustainable solutions.
  • Benefits: Enjoy flexible working hours, competitive pay, and a collaborative environment.
  • Why this job: Join a dynamic team where your problem-solving skills can shine and make a real impact.
  • Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential.
  • Other info: Opportunities for travel and involvement in diverse projects await you!

The predicted salary is between 30000 - 42000 ÂŁ per year.

Join to apply for the Business Support Administrator role at Tetra Tech Europe

Join to apply for the Business Support Administrator role at Tetra Tech Europe

ROLE OUTLINE

You will be providing an internal customer focused support service to the business, to assist fee earning staff across the business sand covering operational and office-based tasks, including assisting other support teams in Health and Safety, Compliance, Facilities, Procurement and others who may rely on your local office support. You will be part of a centralised support service, sharing workload with your UK wide support colleagues where appropriate.

Your role will be to own and support topics that require a calm and considered approach, and to provide a quality service and ensure appropriate escalations. Your skill set will require you to be assertive and confident in order to encourage others to adapt to change and facilitate the smooth

running of the office. While working at this level, you will also be required to assist your colleagues where necessary to meet goals or deadlines regardless of task type. You will evaluate and articulate more complex queries or requests with the ability to resolve the situation and create and share

solutions while maintaining standards of best practice. You may be required to support at other locations if required so you will need to be prepared to travel in order to fulfil workload goals where required and necessary.

Key Accountabilities

  • Accepting difficult or complex challenges that require additional aptitude and understanding to address and resolve. Your people skills will be of a high standard with the ability to appreciate others and adapt communication to fit the needs of the internal customer.
  • Adapt your approach to meet the service delivery for various internal customers
  • Be an ambassador for improvements and promote a positive attitude to change. Be prepared to explain and lead and ensure staff understand the methods and protocols. Proactively recognise problematic situations and find solutions which are workable locally and nationally where appliable, aligning with the centralised service.
  • Demonstrate a sound thought process and recognise when to escalate a problem.
  • Thoroughly understand your remit, objectives, inclusions, exclusions and ensure consistent collaboration with the people and departments involved.
  • Include the decision makers to define your target tasks and provide regular updates to your line manager.
  • Understand the operational process and procedures around office operations and ensure compliance on all aspects of office protocols, security and compliance.
  • Ensure you work with colleagues to help action the day to day tasks across operations support and balance your time to meet the operations team service levels and deliverables.
  • Take ownership of more in-depth tasks that require focused concentration and diligence to complete.
  • Take responsibility for your assigned workload as directed by your line manager. You will prioritise your work and assist colleagues while being diligent and focused on delivery. This may include the following areas which are subject to change according to business need.
  • Office Maintenance – support the facilities team by keeping the office in good order and ensure you can support the housekeeping, maintenance and compliance.
  • IT assets – Check, monitor and report any meeting room IT equipment to ensure it is fit for purpose.
  • Office Checks – Complete regular office reviews and checklists and escalate any issues to the relevant department.
  • Support Internal Depts – Where allocated, help internal back office depts such as SSHEQ, Marketing, Facilities, Procurement etc with changes or large scale activities that require specific focus eg. compliance, health and safety, office and department audit, fire and first aid safety protocols.
  • Documentation – Assist in the completion and upkeep of procedural documentation or online processes as required. Work with colleagues to ensure a standard approach locally and nationally.
  • Business Support Process & Procedure – Contribute to provide best practice across business support and have the necessary aptitude to evaluate and recommend the most effective and efficient solutions.
  • Be ready to engage in new work topics as required by the business and expect there to be a broad range of work to be actioned with differing levels of impact.
  • You will be required to accommodate urgent work requests and ensure you can allow additional time to complete tasks.
  • On occasion you may be asked to assist with an event or work topic that requires working out of normal hours however this would be reviewed with your line manager in advance.
  • Undertaking other duties not specifically stated above, which from time to time are necessary for effective performance of the overall support team and the business.
  • To encompass a role of both excellence, best practice and be an ambassador to actively promote GDPR and compliance.
  • Skills & Experience

    • Highly articulate with excellent interpersonal skills.
    • Friendly and approachable with excellent customer service.
    • Enjoy working in a busy professional environment.
    • Able to multi-task, organise and prioritise workloads whilst remaining calm under pressure.
    • Ability to problem solve and make sound decisions to suit our business and clients’ needs.
    • Willing to learn and utilise your skills to provide a high level of service.
    • Attention to detail.
    • Good presentation skills.
    • Able to work well as a team and on your own.
    • Willingness to be flexible and adaptable.
    • Able to adapt style appropriately, developing good working relationships with the wider team and taking into consideration differing working approaches and standardise.
    • Good working knowledge of Microsoft Office Suite, particularly Word, Excel and Outlook, 365 and PowerPoint.
    • Ability to adapt to new ways of working, including the introduction of new technologies.

    About Tetra Tech

    Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.

    At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.

    For more information on our company, please visit our website at www.tetratecheurope.com . To apply, please submit your CV and cover letter on the Careers section of our website.

    We thank all applicants for their interest; however only those selected for an interview will be contacted.

    Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010.

    We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.

    Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Administrative

    • Industries

      Business Consulting and Services

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    Business Support Administrator employer: Tetra Tech Europe

    Tetra Tech Europe is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to contribute to meaningful projects while enjoying competitive compensation and benefits. Located in Bristol, the company promotes a healthy work-life balance through flexible working arrangements, ensuring that staff can thrive both personally and professionally. With a strong focus on employee growth and development, Tetra Tech encourages its team members to embrace challenges and adapt to change, making it an ideal place for those seeking a rewarding career in business support.
    T

    Contact Detail:

    Tetra Tech Europe Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Business Support Administrator

    ✨Tip Number 1

    Familiarise yourself with Tetra Tech's core values and mission. Understanding their commitment to sustainability and client-focused delivery will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

    ✨Tip Number 2

    Highlight your interpersonal skills in conversations or networking events. Since the role requires excellent customer service and the ability to adapt communication styles, demonstrating these skills in real-time can set you apart from other candidates.

    ✨Tip Number 3

    Prepare examples of how you've successfully managed multiple tasks under pressure. The ability to multi-task and remain calm is crucial for this role, so having specific instances ready to discuss will show your capability.

    ✨Tip Number 4

    Be proactive in learning about the tools and technologies used at Tetra Tech, especially Microsoft Office Suite. Familiarity with these tools can give you an edge, as it shows your willingness to adapt and learn new systems quickly.

    We think you need these skills to ace Business Support Administrator

    Excellent Interpersonal Skills
    Customer Service Orientation
    Multi-tasking Ability
    Organisational Skills
    Problem-Solving Skills
    Attention to Detail
    Adaptability and Flexibility
    Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
    Effective Communication Skills
    Team Collaboration
    Ability to Work Independently
    Time Management Skills
    Calmness Under Pressure
    Understanding of Compliance and Health & Safety Protocols

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Support Administrator role. Focus on your interpersonal skills, ability to multi-task, and any previous administrative experience.

    Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled complex challenges in the past and how you can contribute to Tetra Tech's goals.

    Showcase Problem-Solving Skills: Emphasise your problem-solving abilities in both your CV and cover letter. Provide examples of situations where you've identified issues and implemented effective solutions, demonstrating your proactive approach.

    Highlight Adaptability: Given the dynamic nature of the role, it's important to showcase your adaptability. Mention experiences where you've successfully adjusted to new processes or technologies, and how this will benefit Tetra Tech.

    How to prepare for a job interview at Tetra Tech Europe

    ✨Showcase Your Interpersonal Skills

    As a Business Support Administrator, you'll need to demonstrate excellent people skills. Be prepared to discuss how you've effectively communicated with colleagues and clients in the past, adapting your style to meet their needs.

    ✨Emphasise Problem-Solving Abilities

    Highlight your ability to tackle complex challenges. Share specific examples of situations where you identified problems, proposed solutions, and successfully implemented changes that improved processes or outcomes.

    ✨Demonstrate Adaptability

    The role requires flexibility and the ability to adapt to new technologies and working methods. Be ready to discuss instances where you've successfully adjusted to change, whether it was adopting new software or shifting priorities.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your ability to handle real-life situations. Prepare by thinking through potential scenarios related to office operations, compliance, or customer service, and how you would approach them.

    Business Support Administrator
    Tetra Tech Europe

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