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- Tasks: Lead a dynamic IT service desk team, ensuring top-notch support and incident resolution.
- Company: Join Tetra Tech Ltd, a forward-thinking company where IT drives growth and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and cutting-edge technology.
- Why this job: Be part of a vibrant team that values your input and fosters a culture of excellence and support.
- Qualifications: Looking for passionate individuals with leadership skills and a knack for IT service management.
- Other info: Ideal for those eager to make an impact in a growing tech-driven company.
The predicted salary is between 42000 - 84000 £ per year.
Tetra Tech Ltd is an ambitious and growing business, with IT at the heart of that growth agenda. Our IT team uses state of the art technology both in terms of infrastructure and software and have an outstanding project management process in place to support our global customer base. We are looking for an enthusiastic committed individual to join our energetic team. A Service Desk Manager is responsible for overseeing the day-to-day operations of an IT service desk, managing a team of technicians who provide first and second-line support to end-users, ensuring efficient incident resolution, service request fulfillment, and maintaining high service levels by adhering to established processes and SLAs, while also communicating effectively with stakeholders across the organization to deliver a seamless user experience; often utilizing ITIL best practices to optimize service delivery. Key responsibilities may include: Team Leadership: Hiring, training, and developing service desk staff. Performance management and coach…
IT Service Desk Manager employer: Tetra Tech Careers
Contact Detail:
Tetra Tech Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Familiarize yourself with ITIL best practices, as they are crucial for optimizing service delivery in the role of an IT Service Desk Manager. Understanding these principles will not only help you in interviews but also demonstrate your commitment to maintaining high service levels.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you improved team performance or resolved conflicts, as this will resonate well with our focus on team development.
✨Tip Number 3
Research Tetra Tech Ltd and its global customer base to understand the unique challenges we face. Being able to discuss how your experience aligns with our business goals will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to incident resolution and service request fulfillment. We value efficient processes, so be ready to share your strategies for maintaining high service levels while ensuring effective communication with stakeholders.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Desk Manager position at Tetra Tech Ltd. Understand the key responsibilities and required skills, especially around team leadership and ITIL best practices.
Tailor Your CV: Customize your CV to highlight relevant experience in IT service management, team leadership, and incident resolution. Use specific examples that demonstrate your ability to manage a service desk effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with Tetra Tech's growth agenda and your commitment to delivering high service levels.
Highlight Communication Skills: Since effective communication with stakeholders is crucial, make sure to emphasize your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated in previous roles.
How to prepare for a job interview at Tetra Tech Careers
✨Show Your Leadership Skills
As a Service Desk Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed a team in the past.
✨Familiarize Yourself with ITIL Practices
Since the role emphasizes ITIL best practices, make sure you understand these concepts well. Be ready to explain how you've applied ITIL principles in previous roles to improve service delivery.
✨Demonstrate Your Problem-Solving Abilities
The ability to resolve incidents efficiently is crucial. Prepare to share specific examples of challenging situations you've faced in IT support and how you resolved them while maintaining high service levels.
✨Communicate Effectively
Effective communication with stakeholders is key. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've successfully communicated with different teams or departments in the past.
