At a Glance
- Tasks: Lead relationships and drive growth in the London insurance market.
- Company: Join Tetra Claims, a forward-thinking company transforming claims administration.
- Benefits: Flexible work arrangements, high-quality projects, and a supportive team culture.
- Other info: Be part of a dynamic team focused on innovation and client success.
- Why this job: Make a real impact in the insurance industry while developing your career.
- Qualifications: Experience in relationship management and knowledge of the Lloyd's market.
The predicted salary is between 69750 - 85250 £ per year.
Squared Group is the parent company and shared strategic hub behind industry innovators Law Squared, Cubed and Tetra Claims.
Tetra Claims offers a transformative approach to Third Party Administration (TPA) for global and local underwriters, MGAs, and brokers managing Australian risk.
As part of the Squared Group, we deliver a fully integrated, technology-led solution that seam-lessly combines claims administration, claims management and litigation services - all on a fixed-fee basis.
Our model provides insurers with radical transparency and cost certainty, supporting effective management of claims loss ratios and delivering clear, technology-enabled outcomes that are predictable and cost-effective.
Tetra Claims also supports Australian corporates in managing un-der excess risk/claims.
Demand for Tetra Claims services is growing in the London market, as we are working directly with Lloyd's Managing Agents and Brokers to support UK-based insurance market participants managing Australian risk portfolios.
About the Role / Key Responsibilities
The UK Country Lead will play a pivotal relationship and growth role within Tetra Claims, and will be responsible for managing and developing key relationships with Lloyd's Managing Agents and insurance market participants across the London market, while identifying and converting new business opportunities to grow Tetra Claims.
This role is responsible for delivering the following key responsibilities to support the effective operation and growth of Tetra Claims in the London market.
The responsibilities listed below are indicative of the role’s primary focus and may evolve over time.
- Relationship and Client Account Management
- Own and grow relationships with Lloyd's Managing Agents and insurance market participant partners across the London market, acting as their primary London point of contact for Tetra Claims
- Maintain a deep understanding of each client’s book, priorities and service expectations to ensure Tetra Claims consistently exceeds SLAs
- Represent Tetra Claims at market events, meetings and Lloyd's market forums to build profile and trust
- Manage client relationships proactively and in real time noting Tetra Claims specialises in Australian claims and the time zone challenges that presents to clients in the UK market
- Business Development & Growth
- Identify, pursue and convert new business opportunities with Managing Agents, Brokers MGAs and other insurance market participants to grow Tetra Claims' clients and referrals
- Develop and execute a business development plan aligned with Tetra Claims' broader growth strategy
- Collaborate with the Head of Tetra Claims and Squared Group leadership on proposals, pitches and pricing for new client opportunities
- Lloyd's Market & Claims Expertise
- Apply strong knowledge of the Lloyd's market, cover holder arrangements and delegated authority to advise clients and internal teams
- Provide credible, informed input on claims handling approach, TPA capability and service design to prospective and existing clients
- Stay abreast of Lloyd's market developments, regulatory change and competitor activity relevant to Tetra Claims' UK proposition
- Work with client claims teams and Tetra Claims team on claim management
- Assist and triage in real time client queries, advice needs and reporting
- Be proficient in claims management for financial lines, professional indemnity and similar lines of insurance
- Stakeholder Reporting & Collaboration
- Provide regular reporting on client relationship health, pipeline and business development activity to the Head of Tetra Claims
- Work closely with the claims delivery team to ensure client expectations are translated in-to operational outcomes
- Manage escalations from key clients, ensuring timely and transparent resolution
- Operational Excellence & Continuous Improvement
- Champion Tetra Claims' technology-enabled, fixed-fee TPA model when engaging clients and prospects
- Identify opportunities to enhance the client experience and strengthen Tetra Claims' value proposition in the London market
- Contribute to strategic initiatives supporting Tetra Claims' growth ambitions
Skills & Experience
The following skills and experience are considered essential and desirable for success in the UK Country Lead role.
- Proven track record in relationship management and account management within general insurance, ideally the Lloyd's market
- Demonstrated business development capability, with experience identifying, pitching and winning new business
- Strong knowledge of the Lloyd's market, including Managing Agents, Brokers, MGAs and delegated authority arrangements
- Sound understanding of claims management, ideally within a TPA, MGA, broker or underwriting environment
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders
- Existing network of contacts among Lloyd's Managing Agents and London market brokers
- Experience working within a TPA, claims outsourcing or shared-services claims environment
Personal Attributes
The following personal attributes describe the behaviours, values and ways of working that are critical to success in the UK Country Lead role with Tetra Claims.
- Relationship-focused: Builds genuine, trust-based relationships with clients and partners across the Lloyd's market
- Commercially Driven: Identifies and pursues growth opportunities, converting relation-ships into new business
- Market-savvy: Brings strong knowledge of the Lloyd's market, delegated authority and claims management
- Clear communicator: Articulates Tetra Claims' value proposition with clarity and confidence to diverse audiences
- Customer-centric: Prioritises high-quality service and long-term partnership over short-term wins
- Resilient and adaptable: Thrives in a fast-paced, evolving market with shifting priorities
- Collaborative: Works seamlessly with claims, legal and leadership teams to deliver integrated outcomes
- Ethical and transparent: Demonstrates integrity, fairness and respect in all interactions
Why Tetra Claims?
- Flexibility with purpose - work in a way that suits your lifestyle and commitments
- High-quality work - partner with reputable clients on meaningful claims matters
- Modern approach - be part of a business rethinking how claims services are delivered
- Connected community - collaborate with a team that values expertise, responsiveness and doing things differently
- #J-18808-Ljbffr
UK Country Lead employer: Tetra Claims
Tetra Claims, as part of the innovative Squared Group, offers a dynamic work environment where collaboration and growth are at the forefront. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to engage with key players in the Lloyd's Market, all while being based in the vibrant London market. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land UK Country Lead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Tetra Claims). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Tetra Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace UK Country Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Tetra Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Tetra Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Tetra Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Tetra Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Tetra Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Tetra Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
