At a Glance
- Tasks: Own the customer journey, build relationships, and provide exceptional support in healthcare.
- Company: Join Teton, a pioneering AI healthcare company transforming patient care.
- Benefits: Competitive salary, stock options, shared workspace, and a vibrant learning environment.
- Other info: Remote-first role with opportunities for personal and professional growth.
- Why this job: Make a real impact on healthcare delivery while working with cutting-edge technology.
- Qualifications: Experience in Customer Success, preferably in SaaS or healthcare, with strong interpersonal skills.
The predicted salary is between 28800 - 48000 £ per year.
Our vision is to be the indispensable AI nurse companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry. Our product is an AI-powered nurse companion, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden healthcare professionals, enabling them to provide better patient care.
Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision‑making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision‑making.
Responsibilities
- You’ll own the customer journey from the moment a contract is signed through site planning, implementation, onboarding, and expansion.
- Building strong, long‑lasting relationships with customers at all levels, from care staff to executive teams, through empathy, trust, and a deep understanding of their needs.
- Traveling regularly to customer sites to deliver training, support installations, and maintain close relationships.
- Coordinating the successful installation of Teton’s hardware on‑site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience.
- Developing strong relationships with front‑line teams, which may occasionally include joining a night shift to understand workflows and provide hands‑on support.
- Partnering with product and engineering teams to calibrate devices, troubleshoot issues, and ensure smooth technical delivery.
- Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction.
- Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI.
- Contributing to our goal of continually enhancing our product and service based on customer feedback and real‑world insights.
Qualifications
- You have experience as a Customer Success Manager in SaaS or other tech‑enabled services.
- You have a background in the healthcare sector, for example in elderly care, or a social science background, for example in anthropology or sociology.
- You are proactive, passionate, and like to work in a dynamic team.
- You enjoy visiting customers regularly and are committed to understanding their needs.
- You are adept at onboarding and training new users.
- You’re excited about being part of a team that implements solutions and initiates new customer relationships.
- You’re great at structuring and planning.
- You are curious and have an outgoing profile with excellent interpersonal skills.
- You have a valid driver’s licence.
What We Offer
- Competitive salary and participation in our warrant program (stock options).
- Work with state‑of‑the‑art technology in a pioneering field.
- Access to WeWork for shared working space.
- A vibrant, learning‑focused work environment.
- A role where you can make a significant impact on healthcare delivery.
What is working at Teton like?
We are a growing team of extremely hard‑working and talented people. The learning curves are steep and expanding one’s skill set is encouraged. It’s a workplace where you get your hands dirty and learn a lot. If you are looking for the vibe of large corporations, Teton might not be the place for you, but if you like to build products and strive to be the best in your field, we believe that Teton is a place where you will thrive.
We’re looking for a teammate
We are looking for people who believe in our long‑term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride not just a job – jump on board.
This is a remote‑first role, but you’ll need to be based in or around the London area.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service, Hospitals and Health Care
Customer Success Manager (London) employer: Teton
Teton is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With a flexible hybrid working model based in London, employees enjoy a competitive salary alongside opportunities to collaborate with care teams, making a meaningful impact in the healthcare sector through AI technology. Join us to be part of a forward-thinking team dedicated to enhancing care delivery and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and tech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your enthusiasm for helping customers achieve their goals. Talk about how you’ve made a difference in previous roles and how you can bring that same energy to Teton.
✨Tip Number 3
Prepare for those interviews by understanding Teton’s mission and products inside out. Familiarise yourself with the AI-powered nurse companion and think about how your skills can enhance customer experiences. This will show you’re genuinely interested and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of our team. Let’s make this happen together!
We think you need these skills to ace Customer Success Manager (London)
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've built strong relationships with clients and helped them achieve their goals. We love candidates who are proactive and genuinely care about making a difference.
Tailor Your Experience to Healthcare:Make sure to highlight any relevant experience you have in the healthcare sector or tech-enabled services. We want to know how your background aligns with our mission to transform patient care. Don’t forget to mention any hands-on experiences that showcase your understanding of customer needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team at Teton!
How to prepare for a job interview at Teton
✨Know the Product Inside Out
Before your interview, make sure you understand Teton's AI-powered nurse companion and how it transforms patient care. Familiarise yourself with its features, benefits, and the technology behind it. This will help you demonstrate your genuine interest and ability to discuss how you can contribute to customer success.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or enhanced their experience. Highlight your empathy and understanding of customer needs, especially in the healthcare sector.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think about scenarios where you had to troubleshoot technical issues or manage customer expectations. Practising these responses will help you convey your proactive approach and readiness to tackle challenges head-on.
✨Demonstrate Your Passion for Healthcare
Teton is looking for someone who is not just skilled but also passionate about improving healthcare delivery. Share your motivations for wanting to work in this field and any relevant experiences you have. This will show that you align with their vision and are committed to making a positive impact.
