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- Tasks: Own the customer journey, build relationships, and provide exceptional support in healthcare.
- Company: Join Teton, a pioneering AI healthcare company transforming patient care.
- Benefits: Competitive salary, stock options, shared workspace, and vibrant learning environment.
- Why this job: Make a real impact on healthcare delivery with cutting-edge technology.
- Qualifications: Experience in Customer Success, preferably in SaaS or healthcare, with strong interpersonal skills.
- Other info: Dynamic team culture focused on growth and hands-on learning.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to be the indispensable AI nurse companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry. Our product is an AI-powered nurse companion, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden healthcare professionals, enabling them to provide better patient care. Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision‑making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision‑making.
Responsibilities
- You’ll own the customer journey from the moment a contract is signed through site planning, implementation, onboarding, and expansion.
- Building strong, long‑lasting relationships with customers at all levels, from care staff to executive teams, through empathy, trust, and a deep understanding of their needs.
- Traveling regularly to customer sites to deliver training, support installations, and maintain close relationships.
- Coordinating the successful installation of Teton’s hardware on‑site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience.
- Developing strong relationships with front‑line teams, which may occasionally include joining a night shift to understand workflows and provide hands‑on support.
- Partnering with product and engineering teams to calibrate devices, troubleshoot issues, and ensure smooth technical delivery.
- Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction.
- Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI.
- Contributing to our goal of continually enhancing our product and service based on customer feedback and real‑world insights.
Qualifications
- You have experience as a Customer Success Manager in SaaS or other tech‑enabled services.
- You have a background in the healthcare sector, for example in elderly care, or a social science background, for example in anthropology or sociology.
- You are proactive, passionate, and like to work in a dynamic team.
- You enjoy visiting customers regularly and are committed to understanding their needs.
- You are adept at onboarding and training new users.
- You’re excited about being part of a team that implements solutions and initiates new customer relationships.
- You’re great at structuring and planning.
- You are curious and have an outgoing profile with excellent interpersonal skills.
- You have a valid driver’s licence.
What We Offer
- Competitive salary and participation in our warrant program (stock options).
- Work with state‑of‑the‑art technology in a pioneering field.
- Access to WeWork for shared working space.
- A vibrant, learning‑focused work environment.
- A role where you can make a significant impact on healthcare delivery.
What is working at Teton like?
We are a growing team of extremely hard‑working and talented people. The learning curves are steep and expanding one’s skill set is encouraged. It’s a workplace where you get your hands dirty and learn a lot. If you are looking for the vibe of large corporations, Teton might not be the place for you, but if you like to build products and strive to be the best in your field, we believe that Teton is a place where you will thrive.
We’re looking for a teammate
We are looking for people who believe in our long‑term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride not just a job – jump on board 😊 This is a remote‑first role, but you’ll need to be based in or around the London area.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service Hospitals and Health Care
Customer Success Manager (London) employer: Teton
Contact Detail:
Teton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and tech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your enthusiasm for helping customers thrive. Talk about how you’ve made a difference in previous roles and how you can bring that same energy to Teton.
✨Tip Number 3
Prepare for those interviews by understanding Teton’s mission inside out. Familiarise yourself with their AI-powered solutions and think about how your skills can contribute to transforming patient care. This will show you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website to make sure your application stands out!
We think you need these skills to ace Customer Success Manager (London)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about transforming patient care and making a difference in the healthcare industry.
Tailor Your Experience: Make sure to highlight your relevant experience as a Customer Success Manager, especially in SaaS or tech-enabled services. We love seeing how your background aligns with our mission, so don’t hold back on those details!
Be Personable: Remember, we’re all about building strong relationships. Use your application to showcase your interpersonal skills and how you’ve successfully connected with customers in the past. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Teton
✨Know the Product Inside Out
Before your interview, make sure you understand Teton's AI-powered nurse companion and how it transforms patient care. Familiarise yourself with the technology, its benefits, and how it alleviates administrative burdens in healthcare. This knowledge will help you demonstrate your passion for the role and show that you're ready to engage with customers effectively.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples of how you've successfully developed long-lasting connections with clients in previous roles. Highlight your ability to empathise with their needs and how you’ve used that understanding to enhance customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to troubleshoot issues or manage customer expectations. Be prepared to discuss how you would handle specific challenges related to onboarding or training new users, especially in a healthcare setting.
✨Demonstrate Your Proactivity
Teton values proactive team members. Share instances where you've taken the initiative to improve processes or enhance customer experiences. Discuss how you plan to stay ahead of customer needs and contribute to the continuous improvement of Teton’s products and services.
