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For Companies At a Glance
- Tasks: Own the customer journey, build relationships, and ensure seamless installations.
- Company: Join Teton, a pioneering AI healthcare company transforming patient care.
- Benefits: Competitive salary, stock options, shared workspace, and vibrant learning environment.
- Why this job: Make a real impact on healthcare delivery with cutting-edge technology.
- Qualifications: Experience in Customer Success, preferably in healthcare or tech services.
- Other info: Dynamic team culture focused on growth and hands-on learning.
The predicted salary is between 36000 - 60000 £ per year.
About Teton
Our vision is to be the indispensable AI nurse companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry. Our product is an AI-powered nurse companion, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden healthcare professionals, enabling them to provide better patient care. Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision-making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision-making.
Responsibilities
- You’ll own the customer journey from the moment a contract is signed through site planning, implementation, onboarding, and expansion.
- Building strong, long-lasting relationships with customers at all levels, from care staff to executive teams, through empathy, trust, and a deep understanding of their needs.
- Traveling regularly to customer sites to deliver training, support installations, and maintain close relationships.
- Coordinating the successful installation of Teton’s hardware on-site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience.
- Developing strong relationships with front-line teams, which may occasionally include joining a night shift to understand workflows and provide hands-on support.
- Partnering with product and engineering teams to calibrate devices, troubleshoot issues, and ensure smooth technical delivery.
- Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction.
- Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI.
- Contributing to our goal of continually enhancing our product and service based on customer feedback and real-world insights.
Qualifications
- You have experience as a Customer Success Manager in SaaS or other tech enabled services.
- You have a background in the healthcare sector, for example in elderly care, or a social science background, for example in anthropology or sociology.
- You are proactive, passionate, and like to work in a dynamic team.
- You enjoy visiting customers regularly and are committed to understanding their needs.
- You are adept at onboarding and training new users.
- You’re excited about being part of a team that implements solutions and initiates new customer relationships.
- You’re great at structuring and planning.
- You are curious and have an outgoing profile with excellent interpersonal skills.
- You have a valid driver’s license.
What We Offer
- Competitive salary and participation in our warrant program (stock options).
- Work with state-of-the-art technology in a pioneering field.
- Access to WeWork for shared working space.
- A vibrant, learning-focused work environment.
- A role where you can make a significant impact on healthcare delivery.
What is working at Teton like?
We are a growing team of extremely hard working and talented people. The learning curves are steep and expanding one’s skill set is encouraged. It’s a workplace where you get your hands dirty and learn a lot. If you are looking for the vibe of large corporations, Teton might not be the place for you, but if you like to build products and strive to be the best in your field, we believe that Teton is a place where you will thrive.
We’re looking for a teammate
We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride not just a job – jump on board 😊 This is a remote-first role, but you’ll need to be based in or around the London area.
Customer Success Manager (London) Customer & Community London, GB employer: Teton.ai
Contact Detail:
Teton.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (London) Customer & Community London, GB
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and tech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your enthusiasm for helping customers thrive. Talk about how you’ve made a difference in previous roles and how you can bring that same energy to Teton.
✨Tip Number 3
Prepare for those interviews by understanding Teton’s mission and values. Dive deep into their AI-powered solutions and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Teton. Let’s make this happen together!
We think you need these skills to ace Customer Success Manager (London) Customer & Community London, GB
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about transforming patient care and making a difference in the healthcare industry.
Tailor Your Experience: Make sure to highlight your relevant experience as a Customer Success Manager, especially in SaaS or tech-enabled services. We love seeing how your background aligns with our mission and the specific responsibilities of the role.
Be Personable: We value strong relationships, so don’t be afraid to inject a bit of personality into your application. Share stories that showcase your interpersonal skills and how you’ve built trust with customers in the past.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Teton.ai
✨Know the Product Inside Out
Before your interview, make sure you understand Teton's AI-powered nurse companion and how it transforms patient care. Familiarise yourself with the technology and its benefits for healthcare professionals. This will help you demonstrate your genuine interest and ability to discuss how you can contribute to enhancing customer experiences.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully built rapport with clients or teams. Highlight your empathy and understanding of customer needs, as this aligns perfectly with Teton's values.
✨Be Ready to Discuss Onboarding Strategies
Since you'll be responsible for onboarding new users, think about effective strategies you've used in the past. Be prepared to share specific methods that helped users adapt to new technologies, especially in a healthcare setting. This shows your proactive approach and commitment to customer success.
✨Demonstrate Your Problem-Solving Skills
Teton values quick and professional issue resolution. Prepare to discuss challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to maintain customer satisfaction even in tough situations.
