Customer Success Manager (London)

About Teton

Teton is building the foundational data layer for care delivery, using real-time multimodal AI to create a digital understanding of residents and their environment. Our proprietary computer vision technology enables care teams to proactively manage risk, automate documentation, and gain unprecedented insight into what is happening at the point of care. By turning previously invisible data into actionable intelligence, we help care providers improve resident safety, support staff, and deliver better outcomes. We're building technology that has the potential to fundamentally change how care is delivered.

The Role

As a Customer Success Manager at Teton, you'll own a portfolio of customers across the UK, guiding them from go-live through long-term adoption and value realisation. You'll work closely with everyone from frontline care teams and Home Managers to operational and executive leadership, helping customers translate Teton's AI capabilities into meaningful improvements for residents and staff. This is a high-ownership role. You'll lead onboarding and training, drive adoption, identify opportunities and risks early, and act as the voice of the customer internally. You'll work closely with Product, Support, Operations and Commercial teams to ensure customers achieve measurable outcomes and continue to expand their use of Teton. This role reports to the EU Director of Customer Success.

Key Responsibilities

• Own post-sale adoption and value delivery for a portfolio of UK care provider accounts.
• Lead onboarding and training for new sites, ensuring staff confidence and product fluency from day one.
• Build strong relationships with stakeholders across organisations, including Home Managers, Quality and Operations leaders, Digital teams, and frontline care staff.
• Monitor adoption and account health, proactively identifying risks and intervening early to drive success.
• Partner closely with Account Managers to surface expansion opportunities and account risks.
• Act as the voice of the customer, collaborating with Product and Support teams to drive improvements and resolve issues.
• Use data and customer insights to demonstrate value and support customers in achieving their goals.
• Spend time onsite with customers for go-lives, training and key account moments (~20% travel across the UK).

What We're Looking For

Minimum Qualifications

• 3+ years of experience in Customer Success or a similar post-sale role within a B2B SaaS environment.
• Proven track record managing enterprise or mid-market accounts and delivering strong adoption and retention outcomes.
• Experience supporting healthcare providers, care providers, or other complex operational environments.
• Strong analytical skills with the ability to interpret product usage data and connect it to customer outcomes.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both frontline teams and senior stakeholders.

Mindset You:

• Enjoy working alongside ambitious, talented people who move quickly and care deeply about what they build.
• Are proactive, transparent and comfortable taking ownership.
• Bring solutions, not just problems, and communicate openly.
• Thrive in fast-moving environments and don't need perfectly defined processes to do great work.
• Are curious about AI and excited by the opportunity to bring emerging technology into real-world healthcare settings.
• Want to do meaningful work and help shape the future of care delivery.

Location & Ways of Working

London-based role. Flexible hybrid working with access to WeWork offices across London. We value in-person collaboration and expect the UK team to work together from our London WeWork offices twice per week. Approximately 20% travel across the UK to support customers.

Preferred Qualifications

• Experience implementing or scaling SaaS products within healthcare, care homes, or other highly regulated environments.
• Familiarity with tools such as HubSpot, Notion and other Customer Success platforms.
• Experience working at a Series A-C startup.
• Experience delivering training and driving change management across multiple stakeholders.

What We Offer

• Competitive salary and participation in our warrant programme.
• Pension scheme.
• Flexible hybrid working with access to WeWork offices across London.
• Regular team gatherings and opportunities to collaborate with colleagues across Europe.
• The opportunity to work with state-of-the-art AI technology in one of the most important industries in the world.

What It's Like Working at Teton

We're a growing team of ambitious and talented people who care deeply about what we build and the impact it has. The learning curves are steep, and expanding your skill set is not just encouraged — it's expected. You'll have the opportunity to take ownership, work closely with exceptional colleagues, and help shape both the product and the way we work. If you're excited by AI, thrive in fast-moving environments, and want your work to make a real difference to people's lives, we'd love to hear from you.