Quality & Compliance Officer

Benefits:

25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

We are looking for a professional and values-driven individual who demonstrates a high level of integrity, objectivity and professionalism in their approach to work. You will be organised, methodical and proactive, with a strong commitment to quality, compliance and continuous improvement. You should be confident in constructively challenging poor practice or non-compliance while maintaining positive and professional working relationships. As a collaborative and supportive team member, you will use your initiative, take ownership of your responsibilities and demonstrate a clear commitment to safeguarding, equality, diversity and inclusion in everything you do.

The Role

Our Quality & Compliance Officer will be responsible for supporting the implementation, monitoring and continuous improvement of quality assurance and compliance arrangements across funded programmes and operational contracts.

The role will support the establishment of quality systems, controls, audit schedules, performance monitoring arrangements and compliance processes during mobilisation and implementation phases, ensuring contractual, regulatory and organisational requirements are embedded effectively from the outset.

Following implementation, the role will provide ongoing independent quality assurance and compliance oversight across direct delivery teams and delivery partner organisations through audit activity, file sampling, data validation, performance monitoring, employer assurance, delivery partner assurance and continuous improvement processes.

The role will identify risks, non-compliance, emerging themes and opportunities for improvement, ensuring that services remain compliant, evidence-based, audit-ready and focused on delivering positive outcomes for participants, employers and stakeholders.

Key Responsibilities

• Support the implementation of quality assurance and compliance frameworks for new contracts and programmes. Assist with the development and implementation of quality monitoring plans, audit schedules and compliance controls.
• Verify that contractual requirements, service standards, reporting requirements and evidence expectations are embedded within operational processes.
• Implement and maintain quality assurance arrangements, including audit programmes, file sampling activity and compliance monitoring.
• Conduct participant, employer and delivery partner audits against contractual, regulatory and organisational requirements.
• Employer Compliance, undertaking employer compliance and Delivery Partner reviews and assurance activities. Whilst verifying employer eligibility, health and safety, onboarding and contractual requirements.
• Financial and Compliance Assurance, support validation of funding claims and supporting evidence.
• Governance, Risk and Compliance, compliance with contractual, regulatory and organisational requirements. Monitor compliance with safeguarding, Prevent, information governance, GDPR and Equality, Diversity and Inclusion requirements.
• GCSE English and Mathematics
• Experience of quality assurance, compliance, audit or performance monitoring activities.
• Experience reviewing case files, records, documentation or compliance evidence.
• Experience interpreting policies, procedures, contractual requirements or quality standards.
• Experience monitoring corrective actions and improvement plans.
• Knowledge of safeguarding, data protection and Equality, Diversity and Inclusion principles.
• Quality Assurance, Compliance, or Performance Management qualification
• Experience supporting mobilisation or implementation activity.
• Experience working within a multi-partner delivery environment.
• Experience of auditing, monitoring or assuring delivery partner performance and compliance.

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579

#J-18808-Ljbffr