Contracts Administrator Team Leader

Benefits: 25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

you will be a professional, accountable and highly organised Team Leader, with a methodical and proactive approach to your work. You will lead by example, supporting and motivating your team to work collaboratively and achieve consistently high standards. Positive and solution-focused, you will be confident in taking ownership, managing priorities and promoting a supportive and inclusive working environment. Committed to delivering quality outcomes and demonstrate a strong commitment to safeguarding, equality, diversity and inclusion in all aspects of your role.

The Role

As a Contracts Administration Team Leader, you will be responsible for overseeing the effective delivery of contract administration, claims processing, referral management, participant onboarding administration and management information activities across employability provision.

The role will provide day-to-day leadership and supervision of administrative teams, ensuring referrals, claims, records, payments, reporting requirements and participant engagement administration are completed accurately, compliantly and within contractual timescales. Acting as a central link between operational delivery teams, Finance, MIS, Quality, Compliance and external stakeholders, ensuring administrative systems, processes and controls effectively support contractual performance, participant outcomes and funding compliance.

You will proactively identify process inefficiencies, systems issues, operational risks and compliance concerns, working collaboratively with support departments to implement solutions and drive continuous improvement across the contract.

Key Responsibilities

• Team Leadership and Supervision, for Claims Administrators, Triage Administrators and administration staff, allocating workloads and monitoring performance.
• Support induction, training and development of staff, conduct regular supervision meetings.
• Identify and eliminate systems, process or performance issues that could impact participant experience, contractual performance, achievement of KPIs or compliance requirements.
• Claims and Funding Administration, overseeing claims administration processes.
• Ensure funding claims are accurate, complete and submitted within contractual deadlines.
• Liaise with finance teams regarding claims, reconciliations and payment activity.
• Referral and Triage Management, overseeing referral receipt, processing and allocation activities.
• Ensure referrals are processed within required timescales.
• Management Information and Reporting, producing management information reports for operational and senior leaders.
• Work with MIS, Quality and operational teams to improve reporting systems, data quality and management information processes.
• Quality, Compliance and Audit, supporting internal and external audit activity.
• Maintain robust audit trails and evidence requirements.
• Stakeholder Support, acting as a central point of contact for administrative enquiries.
• Financial and Operational Monitoring, overseeing the submission of claims and supporting evidence.
• GCSE English and Maths (or equivalent)
• Business Administration qualification or equivalent experience
• Supervisory or management qualification
• Reviewing and improving operational processes, systems and controls, identifying operational risks and implementing solutions to improve performance and compliance.
• Working within a target-driven environment
• Proficiency working with publicly funded contracts.
• Experience within employability, skills, education or welfare-to-work provision.
• Understanding of compliance, audit and quality assurance processes.

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579

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