Contract Support Administrator

Benefits:

25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

You will play a key role in supporting the successful delivery and promotion of the contract, ensuring administration, records, data and management information are accurate, complete and maintained to a high standard. You will coordinate a range of marketing and communication activities, including social media content, email campaigns, good news stories and case studies, as well as supporting the delivery of webinars, workshops and engagement events. Building positive relationships with internal and external stakeholders will be central to the role, alongside ensuring deadlines are met and all activities are delivered in line with agreed procedures, data protection and UK GDPR requirements.

The Role

As Contract Support Administrator you will play a key role in supporting the successful delivery of the contract through the provision of high-quality administrative, marketing and engagement support.

Providing day-to-day administrative support to the contract team, ensuring accurate record keeping, reporting, coordination of meetings and events, and effective management of participant, employer and stakeholder information. In addition, supporting the promotion of the contract through the creation of good news stories, case studies, social media content, email marketing campaigns and engagement activities.

Working closely with operational teams, employers, participants and stakeholders to showcase contract achievements, coordinate communications and support the successful delivery of webinars, workshops and events.

Key Responsibilities

• Contract Administration including maintaining accurate participant, employer and stakeholder records in management information systems and CRM platforms.
• Support with reception duties where required.
• Coordinate meetings, appointments, workshops, webinars and stakeholder engagement activities.
• Manage shared inboxes and respond to enquiries in a professional and timely manner.
• Marketing, Communications and Engagement, including to develop and coordinate contract good news stories, success stories and case studies.
• Create engaging content for social media channels in line with organisational brand guidelines.
• Support the development and delivery of email marketing campaigns to participants, employers and stakeholders.
• Produce promotional materials including flyers, presentations, newsletters and digital communications.
• GCSE English and Maths (or equivalent)
• Experience in an administrative or customer service role
• Experience maintaining accurate records, databases and management information systems
• Experience coordinating meetings, events, workshops or webinars
• Experience creating content for social media, newsletters or communications
• Experience within employability, skills, training, education, recruitment or public services
• Understanding of marketing, communications and stakeholder engagement activities

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

All gaps in CVs must be explained satisfactorily.

Proof of identity and qualifications will be required.

Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way - including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579

#J-18808-Ljbffr