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- Tasks: Provide advanced technical support for Oracle Hospitality Simphony environments and troubleshoot complex incidents.
- Company: Join a leading tech company focused on hospitality solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world challenges in the hospitality industry.
- Qualifications: Strong experience in Oracle DB Administration and troubleshooting skills.
- Other info: Work in a fast-paced environment with 24x7 production support.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Oracle Simphony L3 Support Engineer to provide advanced technical support for Oracle Hospitality Simphony (POS Cloud) environments.
Key Responsibilities
- Handle complex L3 incidents and perform root cause analysis (RCA)
- Support POS, Cloud Services, EBO, KDS, integrations & payment systems
- Troubleshoot APIs, logs, networking, and transaction flows
- Support upgrades, deployments, patches & release validation
- Ensure PCI-DSS compliance and production stability
- Create runbooks and mentor L1/L2 teams
Required Skills
- Strong experience in Oracle Hospitality Simphony
- Mandatory: Oracle DB Administration
- REST APIs, TCP/IP, TLS, certificates
- Experience with POS integrations & payment gateways
Preferred
- ITIL Certification
- Oracle Hospitality certifications
- Experience in 24x7 production environments
Oracle Symphony L3 Support Engineer employer: TESTQ Technologies
Contact Detail:
TESTQ Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Symphony L3 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the Oracle community or those already working in hospitality tech. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your expertise in Oracle DB Administration and troubleshooting during interviews. Use real-life examples to highlight how you've tackled complex issues in the past.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Check out our website for openings that match your skills in Oracle Hospitality Simphony and make sure to tailor your approach to each role.
✨Tip Number 4
Prepare for technical interviews by brushing up on REST APIs, TCP/IP, and PCI-DSS compliance. Practise common troubleshooting scenarios so you can confidently tackle any questions thrown your way!
We think you need these skills to ace Oracle Symphony L3 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle DB Administration and any relevant skills related to Oracle Hospitality Simphony. We want to see how your background fits the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Oracle Symphony L3 Support Engineer position. Share specific examples of how you've handled complex incidents or supported integrations in the past.
Show Off Your Technical Skills: Since this role requires strong technical knowledge, make sure to mention your experience with REST APIs, TCP/IP, and PCI-DSS compliance. We love seeing candidates who can demonstrate their technical prowess clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at TESTQ Technologies
✨Know Your Oracle Inside Out
Make sure you brush up on your Oracle DB Administration skills. Be ready to discuss your experience with Oracle Hospitality Simphony and how you've handled complex L3 incidents in the past. They’ll want to see that you can troubleshoot effectively and perform root cause analysis.
✨Get Familiar with the Tech Stack
Dive deep into the technologies mentioned in the job description, like REST APIs, TCP/IP, and TLS. Prepare to talk about your experience with POS integrations and payment gateways, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've tackled tough technical issues. Think about times when you had to support upgrades or validate releases, and how you ensured PCI-DSS compliance while maintaining production stability.
✨Mentorship Matters
Since mentoring L1/L2 teams is part of the role, come prepared to discuss your approach to mentoring and creating runbooks. Share any experiences where you’ve helped others grow their skills, as this will show your leadership potential.