- Minimum 5 years of Business Process Consulting experience.
- Proven experience leading ServiceNow process implementation and improvement engagements.
- Strong ability to analyze business challenges and recommend strategies aligned to desired business outcomes.
- Experience working directly with senior stakeholders, sponsors, and business process owners.
- Demonstrated experience working within Agile/Scrum environments.
- Strong understanding of Customer Service Management (CSM) processes and ServiceNow capabilities.
Mandatory Skills:
- ServiceNow Customer Service Management (CSM)
- Business Process Consulting
- Agile Methodology
- ITIL Foundation Certification
- ServiceNow System Administrator Certification
- Now Create Certification
- ServiceNow Product Implementation Certification
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ServiceNow CSM Process Consultant in London employer: TESTQ Technologies
At TESTQ Technologies, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our UK-based Cloud Platform Engineers enjoy competitive benefits, continuous professional development opportunities, and the chance to work with cutting-edge technologies in a supportive environment that values creativity and teamwork. Join us to be part of a forward-thinking company where your contributions directly impact our global platform services.
