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- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a forward-thinking tech company focused on cloud solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with exciting projects and career advancement.
- Why this job: Be at the forefront of cloud technology and transform customer experiences.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions is essential.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
AWS Connect Architect in City of London employer: TESTQ Technologies
Contact Detail:
TESTQ Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Architect in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AWS and contact centre space. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Amazon Connect projects and any automation solutions you've built. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with AWS services like Lambda and CloudFormation, and how you've tackled challenges in previous roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace AWS Connect Architect in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. We love seeing your personality come through, so feel free to share your passion for cloud solutions and contact centre architecture.
Showcase Your Technical Skills: Be specific about your technical expertise in your application. Mention your experience with CI/CD pipelines, Terraform, and any CRM integrations you've worked on. We’re looking for candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at TESTQ Technologies
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and related services like Lambda and API Gateway. Be ready to discuss how you've implemented these in past projects, as real-world examples will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've tackled complex issues in contact centre solutions. Highlight your analytical skills and how you approached challenges, particularly in designing workflows or integrating with CRM platforms like Salesforce.
✨Demonstrate CI/CD Knowledge
Since CI/CD is a key part of the role, be prepared to discuss your experience with deployment automation and Infrastructure as Code tools like Terraform and CloudFormation. Share how you've supported CI/CD pipelines in previous roles to showcase your DevOps practices.
✨Communicate Effectively
Strong communication is crucial, so practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that stakeholders can understand, and demonstrate your collaboration skills by discussing how you've worked with teams to gather requirements and deliver solutions.