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- Tasks: Design and implement Amazon Connect solutions for scalable contact centres on AWS.
- Company: Join a leading tech firm revolutionising customer service with innovative cloud solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be at the forefront of cloud technology and transform customer experiences.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions is essential.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
AWS Connect Architect employer: TESTQ Technologies
Contact Detail:
TESTQ Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the AWS and contact centre space. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Amazon Connect projects or any relevant work. This could be a GitHub repo or a personal website. It’s a great way to demonstrate your hands-on expertise and make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with AWS services like Lambda and API Gateway, and how you've implemented CI/CD pipelines. Practice common interview questions related to contact centre solutions.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and submit your application directly to increase your chances of landing that dream role.
We think you need these skills to ace AWS Connect Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. Share specific examples of your past work that align with our needs.
Showcase Your Technical Skills: When listing your skills, focus on those mentioned in the job description, like CI/CD architecture and ServiceNow ITSM. We love seeing candidates who can demonstrate their technical prowess clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TESTQ Technologies
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and the services mentioned in the job description. Be ready to discuss how you've designed and implemented contact centre solutions using AWS, and have specific examples at hand.
✨Showcase Your CI/CD Experience
Since CI/CD architecture is a key part of the role, prepare to talk about your experience with deployment automation and how you've supported CI/CD pipelines in previous projects. Bring along any relevant metrics or outcomes that demonstrate your success in this area.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Think about common challenges in contact centre solutions and how you would approach solving them. This will show your analytical skills and ability to think on your feet.
✨Communicate Clearly with Stakeholders
Since collaboration is crucial, practice explaining complex technical concepts in simple terms. You might be asked how you gather requirements from stakeholders, so have a few examples ready that highlight your communication skills and teamwork.