At a Glance
- Tasks: Provide expert support for Kamailio and PJSIP, ensuring smooth operations and troubleshooting.
- Company: Join a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for skill development.
- Other info: Great chance to grow your career while working on innovative projects.
- Why this job: Make a real difference by solving complex technical challenges in a dynamic environment.
- Qualifications: Experience in SIP protocols and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Job Type: Contract
Work Mode: Hybrid (3 Days from office)
Required Support Scope
- Kamailio and PJSIP
- Consultancy support and SME review
- Incident support and RCA support
- Patching and bugfix support
- Vulnerability remediation support
- Upgrade and version lifecycle support
- Monitoring and operational best practice guidance
- Performance and resilience guidance
- Governance participation
- Documentation and knowledge transfer
- Exit and transition support
Additional Support Areas
- SIP routing logic and routing behaviour analysis
- Dispatcher and failover guidance
- Load balancing and resiliency patterns
- SIP header handling and protocol behaviour analysis
- Troubleshooting routing failures, loop scenarios, failover behaviour and interoperability issues
- Configuration review for high availability and multinode deployment
- Best practice guidance for reload config refresh behaviour
- Analysis of configuration change impacts across clustered nodes
- Integration support with upstream and downstream SIP platforms
- Customer specific routing, proxying and operational runbook review
PJSIP Specific Requirements
- SIP stack behaviour and interoperability analysis
- SIPREC-related integration support where PJSIP is part of the voice transcription chain
- Media session establishment troubleshooting where relevant to the supported component
- Troubleshooting signalling session stability and protocol level behaviour
- Upgrade and dependency compatibility guidance
- Defect analysis support in customer integrations using PJSIP libraries/services
- Tuning and operational guidance relevant to the PJSIP based transcription connector
Application Support Engineer in Sheffield employer: TESTQ Technologies Limited
As an Application Support Engineer with us, you'll thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and provide a supportive culture that values your expertise in Kamailio and PJSIP. Join us to be part of a team that not only tackles complex challenges but also celebrates achievements together, all while enjoying the flexibility of working three days from the office.
Contact Details:
TESTQ Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Sheffield
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with SIP and PJSIP. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for technical interviews by brushing up on your knowledge of Kamailio and PJSIP. We recommend setting up a mock interview with a friend or using online platforms to practice your responses to common technical questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific incidents where you’ve successfully troubleshot issues or improved system performance. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Kamailio and PJSIP. We want to see how your skills match the specific requirements listed in the job description, so don’t hold back on showcasing relevant projects or roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Engineer role. We love seeing enthusiasm and a clear understanding of the support scope we need.
Showcase Problem-Solving Skills:In your application, highlight any experiences where you’ve tackled complex issues, especially related to SIP routing or PJSIP. We’re looking for someone who can think critically and provide effective solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in Kamailio and PJSIP. Brush up on SIP routing logic, troubleshooting techniques, and the specific requirements mentioned in the job description. Being able to discuss your hands-on experience with these technologies will show that you're not just familiar but truly knowledgeable.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or challenges, like troubleshooting routing failures or managing high availability configurations. Think of real-life examples from your past experiences where you successfully navigated similar situations, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As an Application Support Engineer, you'll need to communicate complex technical concepts clearly. Practice explaining your previous projects or technical issues in a way that someone without a technical background could understand. This will highlight your ability to transfer knowledge effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team’s current challenges or the tools they use for monitoring and operational best practices. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
