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- Tasks: Lead and manage Foundation Data Management processes in alignment with ITIL best practices.
- Company: Join a dynamic team in a global organization focused on data management excellence.
- Benefits: Enjoy opportunities for training, development, and a collaborative work environment.
- Why this job: Make a real impact by improving data accuracy and driving process efficiencies.
- Qualifications: 5+ years in Data Management, with ServiceNow experience preferred.
- Other info: Mentorship and growth opportunities available for aspiring data professionals.
The predicted salary is between 43200 - 72000 £ per year.
Note : Location – Birmingham / London, UK
Key Responsibilities
- Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
- Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization.
- Manage and and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects
- Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes.
- Foster strong relationships with stakeholders across the organisation to drive the adoption of Foundation Data Management processes.
- Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
- Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data.
- Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement.
- Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB.
- Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes.
- Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
- Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes.
- Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively.
- Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data.
- Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process.
- Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organisation’s practices.
Skill Requirements
- Minimum of 5 years’ experience in Data Management or related discipline within a large global organisation
- Proven experience of managing data structures and tools in a multi-vendor environment
- Proven experience within ServiceNow, ideally including CSDM implementation experience
- Analytical mindset with strong problem-solving skills and attention to detail
- Strong understanding of data structures, sources, organisation, storage and workflow
- Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
- Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment
- Advocate for driving efficiencies, stabilization and continuous improvement
- ITIL / ITSM knowledge / experience / certifications an advantage.
ServiceNow Data Manager employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Data Manager
✨Tip Number 1
Familiarize yourself with ITIL best practices and ServiceNow functionalities. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to aligning with the company's processes.
✨Tip Number 2
Network with professionals in the data management and ITSM fields. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Stay updated on the latest trends in data management and ServiceNow. Being knowledgeable about current tools and technologies will position you as a forward-thinking candidate who can contribute to process improvements.
✨Tip Number 4
Prepare to discuss your experience with managing data structures in a multi-vendor environment. Highlight specific examples where you've successfully implemented data quality metrics or automated processes, as this aligns closely with the job requirements.
We think you need these skills to ace ServiceNow Data Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Data Management, particularly within large global organizations. Emphasize your familiarity with ServiceNow and any specific projects related to Foundation Data Management.
Craft a Strong Cover Letter: In your cover letter, clearly articulate your understanding of ITIL best practices and how your previous experiences align with the responsibilities of the ServiceNow Data Manager role. Mention specific achievements that demonstrate your analytical mindset and problem-solving skills.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, consider including examples in your application that illustrate how you've effectively shared insights with stakeholders or led teams.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you identified opportunities for process improvements and successfully implemented changes. This will show your proactive approach and commitment to driving efficiencies.
How to prepare for a job interview at TESTQ Technologies Limited
✨Showcase Your Data Management Experience
Be prepared to discuss your previous roles in data management, especially within large global organizations. Highlight specific projects where you successfully managed data structures and tools, particularly in a multi-vendor environment.
✨Demonstrate Your ServiceNow Knowledge
Since the role requires proven experience with ServiceNow, be ready to talk about your familiarity with the platform. If you have experience with CSDM implementation, make sure to provide examples of how you contributed to its success.
✨Emphasize Your Analytical Skills
The job requires an analytical mindset and strong problem-solving skills. Prepare to share instances where you identified data quality issues and implemented solutions, showcasing your attention to detail and ability to drive improvements.
✨Communicate Effectively with Stakeholders
Strong verbal and written communication skills are essential for this position. Practice explaining complex data concepts in simple terms, and think of examples where you successfully collaborated with stakeholders to enhance data management processes.
