At a Glance
- Tasks: Resolve complex incidents and ensure application health in a fast-paced environment.
- Company: Join a leading tech company focused on hospitality solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with 24/7 support and collaboration with top engineering teams.
- Why this job: Make a real impact by supporting innovative hospitality technology.
- Qualifications: Strong knowledge of Oracle Symphony and experience in Linux and Windows environments.
The predicted salary is between 45000 - 63000 £ per year.
Job Type: Contract
Work Mode: Onsite (Client)
Key Responsibilities
- Incident Management
- Resolve high priority and complex incidents escalated from L2 teams
- Perform deep analysis of application logs, APIs and cloud platform components
- Ensure SLA adherence
- Problem Management
- Conduct root cause analysis (RCA)
- Implement permanent fixes through configuration changes or code updates working with Oracle product engineering
- Track recurring issues and preventive actions
- Service Operations
- Monitor application health, POS ecosystem availability, network connectivity and transaction flows
- Support performance tuning and production stability improvements
- Deployment Release Support
- Support upgrades, rollouts, patch deployment and product enhancements
- Validate release notes
- Perform post deployment health checks
- Integration Support
- Troubleshoot integration across Simphony Cloud, PMS, EFT payment gateways, KDS, inventory systems and reporting platforms
- Security Compliance
- Ensure configuration and system operations align with PCIDSS and hospitality security standards
- Support user provisioning reviews and data privacy controls
- Knowledge Management
- Create SOPs, technical runbooks and knowledge base articles for L1 and L2 teams
- Conduct training to reduce escalations
Technical Skills Requirements
- Strong knowledge of Oracle Hospitality Symphony Components such as Enterprise Back Office (EBO), Kitchen Display System (KDS), Workstations and Service Host
- Expertise in Linux server administration, Windows POS clients and cloud based deployment
- Ability to analyse system and POS logs, XML/JSON payloads and diagnostic traces
- Experience in REST APIs, networking concepts, TCP/IP, TLS communication and certificates
- Familiarity with SQL querying for data validation (Oracle or MySQL preferred)
- Experience using virtualization or container based infrastructure for environment support
- Good understanding of payment processing flows and third party integrations
Soft Skills
- Incident command and escalation handling
- Analytical and structured problem solving methods
- Ability to operate under pressure within 24x7 production support models
Preferred Certifications
- Oracle Hospitality POS or Cloud certifications
Oracle Symphony L3 Support Engineer employer: TESTQ Technologies Limited
As an Oracle Symphony L3 Support Engineer, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. Our company offers competitive benefits, including ongoing training opportunities and a strong focus on work-life balance, all while being situated in a vibrant location that fosters innovation and teamwork. Join us to be part of a supportive culture where your contributions are valued and recognised, making a meaningful impact in the hospitality technology sector.
Contact Details:
TESTQ Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Symphony L3 Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TESTQ Technologies Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TESTQ Technologies Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TESTQ Technologies Limited!
✨Direct Apply to TESTQ Technologies Limited
Let's not forget to apply directly through the TESTQ Technologies Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Oracle Symphony L3 Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TESTQ Technologies Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TESTQ Technologies Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TESTQ Technologies Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
