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For Companies At a Glance
- Tasks: Resolve complex incidents and ensure application health in a fast-paced environment.
- Company: Join a leading tech company focused on hospitality solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real impact by supporting innovative hospitality technology.
- Qualifications: Strong knowledge of Oracle Symphony and experience in Linux and Windows environments.
- Other info: Dynamic role with 24/7 support and collaboration with top engineering teams.
The predicted salary is between 45000 - 63000 £ per year.
Job Type: Contract
Work Mode: Onsite (Client)
Key Responsibilities
- Incident Management
- Resolve high priority and complex incidents escalated from L2 teams
- Perform deep analysis of application logs, APIs and cloud platform components
- Ensure SLA adherence
- Problem Management
- Conduct root cause analysis (RCA)
- Implement permanent fixes through configuration changes or code updates working with Oracle product engineering
- Track recurring issues and preventive actions
- Service Operations
- Monitor application health, POS ecosystem availability, network connectivity and transaction flows
- Support performance tuning and production stability improvements
- Deployment Release Support
- Support upgrades, rollouts, patch deployment and product enhancements
- Validate release notes
- Perform post deployment health checks
- Integration Support
- Troubleshoot integration across Simphony Cloud, PMS, EFT payment gateways, KDS, inventory systems and reporting platforms
- Security Compliance
- Ensure configuration and system operations align with PCIDSS and hospitality security standards
- Support user provisioning reviews and data privacy controls
- Knowledge Management
- Create SOPs, technical runbooks and knowledge base articles for L1 and L2 teams
- Conduct training to reduce escalations
Technical Skills Requirements
- Strong knowledge of Oracle Hospitality Symphony Components such as Enterprise Back Office (EBO), Kitchen Display System (KDS), Workstations and Service Host
- Expertise in Linux server administration, Windows POS clients and cloud based deployment
- Ability to analyse system and POS logs, XML/JSON payloads and diagnostic traces
- Experience in REST APIs, networking concepts, TCP/IP, TLS communication and certificates
- Familiarity with SQL querying for data validation (Oracle or MySQL preferred)
- Experience using virtualization or container based infrastructure for environment support
- Good understanding of payment processing flows and third party integrations
Soft Skills
- Incident command and escalation handling
- Analytical and structured problem solving methods
- Ability to operate under pressure within 24x7 production support models
Preferred Certifications
- Oracle Hospitality POS or Cloud certifications
Oracle Symphony L3 Support Engineer employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Symphony L3 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Oracle Symphony and incident management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Create a portfolio or a GitHub repository showcasing any relevant projects or troubleshooting scenarios you've tackled. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces in our candidate pool!
We think you need these skills to ace Oracle Symphony L3 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Oracle Symphony L3 Support Engineer role. Highlight your relevant experience with incident management, problem-solving, and any specific technical skills mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, especially around application support and troubleshooting.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical expertise! Mention your experience with Oracle Hospitality components, Linux server administration, and any relevant certifications. We love seeing candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Oracle Hospitality Symphony components. Familiarise yourself with the Enterprise Back Office, Kitchen Display System, and other relevant technologies. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific incidents you've resolved in the past. Think about how you conducted root cause analysis and implemented fixes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Get Technical
Be ready to dive into technical discussions. Brush up on your Linux server administration, SQL querying, and REST APIs. You might be asked to troubleshoot a scenario on the spot, so practice explaining your thought process clearly and concisely.
✨Communicate Like a Pro
Since you'll be coordinating with various teams, strong communication skills are a must. Practice articulating complex technical concepts in simple terms. This will not only help you in the interview but also in your future role when creating SOPs or conducting training.
