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- Tasks: Provide remote technical support for Mac and Windows desktop issues.
- Company: Join a dynamic team in Reading/London focused on tech solutions.
- Benefits: Contract role with flexible duration and potential for future opportunities.
- Why this job: Gain hands-on experience troubleshooting diverse OS environments while helping users succeed.
- Qualifications: Experience with Mac OS, Windows 10/11, and application software required.
- Other info: Opportunity to work with mobile device management and Office365 services.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Location – Reading/London, UK Type – Contract (Inside IR35) Duration – 3 to 6 weeks Job Description We are looking for a experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software. Installation and configure Windows &MAC Workstations Knowledge of Different versions of Windows & Mac OS X Install and configure Office application with other Line of Business Applications on Windows & MAC Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage Knowledge on File vault Encryption / Decryption Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.) Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.) Basic knowledge on Office365 services, Active Directory and user login methods Knowledge on JAMF application push and deployment for workstations Walking customers through installing applications and computer peripherals Guide users with sim…
MAC Win Desktop Support Engineer employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC Win Desktop Support Engineer
✨Tip Number 1
Make sure to brush up on your troubleshooting skills for both Mac and Windows operating systems. Familiarize yourself with common issues and solutions, as this will help you demonstrate your expertise during the interview.
✨Tip Number 2
Since the role involves remote support, practice your communication skills. Being able to clearly explain technical issues and solutions to users who may not be tech-savvy is crucial.
✨Tip Number 3
Gain hands-on experience with mobile device management tools and applications like JAMF. This knowledge will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Familiarize yourself with Office365 services and Active Directory. Understanding these systems will not only help you in the role but also impress the hiring team with your proactive approach.
We think you need these skills to ace MAC Win Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mac and Windows OS, as well as your troubleshooting skills. Include specific examples of how you've resolved software and hardware incidents in the past.
Craft a Strong Cover Letter: In your cover letter, emphasize your hands-on experience with MAC OS and Windows environments. Mention any relevant certifications or training that demonstrate your technical expertise.
Showcase Relevant Skills: Clearly list your skills related to mobile device management, Office365 services, and JAMF application deployment. This will help the employer see that you have the necessary qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support engineer role.
How to prepare for a job interview at TESTQ Technologies Limited
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with both Mac and Windows operating systems. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, especially with applications like Office, Outlook, and Teams.
✨Demonstrate Problem-Solving Abilities
Employ a structured approach when discussing how you diagnose and resolve software and hardware incidents. Use the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving process effectively.
✨Familiarize Yourself with Mobile Device Management
Since mobile device management is part of the role, be ready to talk about your experience configuring applications on various devices. Mention any specific tools or methods you've used for managing iPhones, iPads, or Android devices.
✨Understand the Company’s Environment
Research the company’s tech stack and any specific tools they use, such as JAMF for application deployment. Showing that you understand their environment will demonstrate your genuine interest in the position and your readiness to contribute.
