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For Companies At a Glance
- Tasks: Provide hands-on tech support and maintain IT systems for users.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Why this job: Be the go-to tech hero and solve real-world problems daily.
- Qualifications: Knowledge of Active Directory, SCCM, and networking fundamentals required.
- Other info: Perfect for tech enthusiasts looking to kickstart their career!
The predicted salary is between 30000 - 42000 £ per year.
Overview
Provide hands-on technical support for end-users and assist in maintaining IT systems and network infrastructure.
Key Responsibilities
- End-User Support: Troubleshoot hardware/software issues for desktops, laptops, printers, and peripherals.
- System Setup: Install and configure OS, applications, and network devices.
- SCCM Support: Assist with patching, software deployment, and imaging tasks.
- Network Telephony: Basic troubleshooting of LAN, Wi-Fi, and IP telephony systems.
- Incident Handling: Respond to service requests promptly and elevate complex issues.
- Asset Management: Track IT inventory and maintain records.
Required Skills & Qualifications
- Good knowledge of Active Directory, SCCM, networking fundamentals, and IP telephony.
- Familiarity with Windows OS, Microsoft 365, and ITSM tools.
- Certifications preferred: CompTIA A, Network, Microsoft Fundamentals.
- Strong problem-solving and customer service skills.
Mandatory Skills: Jira Service Desk, Windows Server.
Onsite Support in London employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support in London
✨Tip Number 1
Get your hands dirty! If you want to land that Onsite Support role, make sure you’re familiar with troubleshooting hardware and software issues. Practise on your own devices or volunteer to help friends and family with their tech problems.
✨Tip Number 2
Network like a pro! Attend local tech meetups or online forums where you can connect with other IT professionals. You never know who might have a lead on a job or can give you insider tips about the company you're eyeing.
✨Tip Number 3
Show off your skills! When you get the chance for an interview, be ready to demonstrate your knowledge of Active Directory, SCCM, and networking fundamentals. Bring examples of how you've solved problems in the past to impress your potential employer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Onsite Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on technical support experience and familiarity with the tools mentioned in the job description. We want to see how your skills align with our needs, so don’t be shy about showcasing your knowledge of Active Directory, SCCM, and networking fundamentals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing end-user support and how your problem-solving skills can benefit us at StudySmarter. Keep it friendly and professional, and don’t forget to mention any relevant certifications you hold.
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with end-users, we’d love to see examples of your customer service experience. Whether it’s through previous jobs or volunteer work, let us know how you’ve successfully handled user issues and provided top-notch support.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen on joining StudySmarter!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, SCCM, and networking fundamentals. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with hardware and software.
✨Show Off Your Customer Service Skills
Since the role involves end-user support, it's crucial to demonstrate your problem-solving abilities and customer service mindset. Prepare examples of how you've successfully resolved user issues in the past, highlighting your communication skills and patience.
✨Familiarise Yourself with ITSM Tools
Get comfortable with Jira Service Desk and any other ITSM tools mentioned in the job description. Being able to talk about how you've used these tools to manage incidents or track IT inventory will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common issues you might encounter in this role, like troubleshooting a network issue or setting up a new device, and be ready to walk the interviewer through your thought process and solution.
