At a Glance
- Tasks: Manage corporate social media and oversee Hearsay platform operations.
- Company: Join a dynamic team in a leading corporate environment.
- Benefits: Hybrid work model, competitive pay, and professional growth opportunities.
- Other info: Great chance to develop your career in a structured, supportive environment.
- Why this job: Make an impact in social media governance and content strategy.
- Qualifications: Experience with social media platforms and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Community Manager to oversee Hearsay platform management and Corporate Social Media Page operations. This role is operationally critical and focuses on social media governance compliance, content workflows, reporting, and stakeholder coordination across multiple business units.
The ideal candidate brings hands-on experience in enterprise social media operations, works comfortably within regulated environments, and can manage high-volume content workflows while ensuring platform compliance and reporting accuracy.
Key Responsibilities- Manage end-to-end Hearsay operations including RSAM tracking, onboarding/offboarding, profile connections, and ongoing maintenance.
- Ensure all profiles remain in good standing, disclosures, cover photos, approvals.
- Own monthly compliance training, engagement ticket, and KPI reporting including remediation where required.
- Manage user support via shared mailboxes, troubleshooting queries from the sales organization.
- Conduct 1-1 trainings and office hours, maintain training and e-learning materials.
- Keep Hearsay resources updated on FrontPage intranet platforms.
- Manage end-to-end publishing for corporate social channels (1500 posts annually).
- Coordinate the full approval workflow involving Creative Services, Legal, DOI, OC Leadership, and Sprinklr.
- Maintain and manage multiple content calendars.
- Lead weekly calendar calls and monthly cross-functional war rooms.
- Coordinate daily updates via Microsoft Teams, Workfront, and email.
- Create 50% of social content including corporate leadership and field marketing posts using Canva.
- Develop and update best practices playbooks and COE training materials to align teams on social strategy.
- Experience with Hearsay or similar regulated social platforms.
- Experience in driving organic growth across social platforms including LinkedIn, Instagram, and other relevant channels.
- Familiarity with Sprinklr, Workfront, Nexus, or similar approval tools.
- Experience working with Canva or similar tools for designing.
- Experience in enterprise or regulated social media environments.
- Strong understanding of social media governance, compliance, and approval workflows.
- Proven ability to manage high-volume, process-driven content operations.
- Strong stakeholder management and communication skills.
- Background in financial services, regulated industries, or large matrix organizations (good to have).
- Highly organized with strong follow-through.
- Comfortable working in structured, process-heavy environments.
- Confident communicator with the ability to train and enable users.
- Proactive problem solver with a service-oriented mindset.
- Attention to detail in managing posts and processes.
- Ability to follow established social media processes including approvals and complex workflows.
- Google AdWords
- Paid Media - Facebook
- Paid Media - Instagram
- Paid Media - LinkedIn
- Paid Media - Twitter
Community Manager Hearsay Corporate Social Media in London employer: TESTQ Technologies Limited
As a Community Manager at our company, you will thrive in a dynamic and supportive work environment that values collaboration and innovation. We offer a hybrid work model that promotes work-life balance, alongside opportunities for professional growth through training and development initiatives. Join us to be part of a forward-thinking team that is committed to excellence in social media governance and community engagement.
Contact Details:
TESTQ Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager Hearsay Corporate Social Media in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your social media campaigns and content creation. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t be shy about reaching out directly! If you see a role you like, drop a message to the hiring manager or recruiter on LinkedIn. A little initiative can go a long way in making you memorable.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Community Manager Hearsay Corporate Social Media in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Community Manager role. Highlight your experience with social media governance and content workflows, as these are key for us at StudySmarter.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that relate to managing high-volume content and stakeholder coordination. We love seeing how you’ve tackled challenges in regulated environments.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your Platforms Inside Out
Make sure you’re well-versed in Hearsay and similar regulated social media platforms. Familiarise yourself with their features, compliance requirements, and how they integrate with other tools like Sprinklr and Workfront. This knowledge will show that you’re ready to hit the ground running.
✨Showcase Your Content Creation Skills
Prepare a portfolio of your best social media content, especially if it includes posts created using Canva or similar tools. Be ready to discuss your creative process and how you ensure compliance while driving engagement. This will demonstrate your hands-on experience and creativity.
✨Master the Art of Stakeholder Management
Think about examples where you’ve successfully coordinated with multiple stakeholders, such as legal teams or creative services. Be prepared to discuss how you manage approvals and keep everyone aligned, as this is crucial for the role.
✨Be Ready to Discuss Metrics
Understand the key performance indicators (KPIs) relevant to social media management. Be prepared to talk about how you track and report on these metrics, and share any experiences you have with compliance training and user support. This will highlight your analytical skills and attention to detail.
