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- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a forward-thinking tech company focused on cloud solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with plenty of room for career advancement.
- Why this job: Be at the forefront of cloud technology and make a real difference in customer experience.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions is essential.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
AWS connect Architect in London employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS connect Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AWS Connect projects and any automation solutions you've built. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common AWS scenarios and best practices. Practice explaining your thought process when designing contact centre solutions, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your hands-on experience with AWS and your ability to integrate with CRM platforms.
We think you need these skills to ace AWS connect Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how you've designed and implemented contact centre solutions, so don’t hold back on those details!
Showcase Your Projects: Include specific projects where you’ve integrated AWS services like Lambda and API Gateway. We love seeing real-world examples of your work, especially if they involve CRM integrations or automation solutions.
Highlight Soft Skills: Don’t forget to mention your problem-solving skills and ability to communicate with stakeholders. We value collaboration, so let us know how you’ve worked with others to deliver technical solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and related services like Lambda and API Gateway. Be ready to discuss how you've designed and implemented contact centre solutions in the past, as this will show your hands-on expertise.
✨Showcase Your CI/CD Experience
Since the role involves CI/CD pipelines and deployment automation, prepare examples of how you've successfully implemented these practices. Talk about the tools you've used, like Terraform or CloudFormation, and how they contributed to efficient deployments.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Think about common challenges in contact centre architecture and how you would approach solving them. This will highlight your analytical skills and ability to think on your feet.
✨Communicate Clearly with Stakeholders
Since collaboration is key, practice explaining complex technical concepts in simple terms. Share experiences where you've worked closely with stakeholders to gather requirements and deliver solutions, showcasing your communication skills.