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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users.
- Company: Join a dynamic team in a leading tech company.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Kickstart your career in IT and make a difference every day.
- Qualifications: Experience in IT service desk and strong communication skills.
- Other info: Work in a fast-paced environment with great learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
IT Service desk experience with a minimum of 1 year in the field.
Proficient in English and Italian.
Excellent communication skills.
Knowledge in:
- Active Directory
- Office365
- Windows client troubleshooting
- Network monitoring tools
- ITIL
Work experience in ITSM tools like ServiceNow or BMC Remedy.
Mandatory skills include:
- Jira Service Desk
- Service desk
Helpdesk employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk
✨Tip Number 1
Make sure you brush up on your ITIL knowledge before the interview. We all know that having a solid understanding of IT service management can really set us apart from the competition.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, we should prepare to explain technical issues in simple terms. Role-play with a friend or use online resources to get comfortable.
✨Tip Number 3
Familiarise yourself with ServiceNow and other ITSM tools like BMC Remedy. We can even create a free account to explore their features and functionalities, which will give us an edge during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to show your interest and ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV for the Helpdesk role. Highlight your IT Service Desk experience, especially with tools like ServiceNow and Jira Service Desk. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your English and Italian proficiency. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: If you've got experience with Active Directory, Office365, or any network monitoring tools, make sure to mention it! We love seeing candidates who can bring relevant knowledge to the table, so don’t hold back.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in relation to service desk operations.
✨Show Off Your ServiceNow Skills
Since experience with ServiceNow is a must, prepare specific examples of how you've used it in past jobs. Highlight any challenges you faced and how you overcame them using the platform.
✨Communicate Clearly and Confidently
As excellent communication skills are essential, practice articulating your thoughts clearly in both English and Italian. You might even want to do a mock interview with a friend to get comfortable.
✨Familiarise Yourself with Common Tools
Get to know Jira Service Desk and other relevant ITSM tools. Be prepared to discuss your experience with these tools and how they can enhance service delivery in a helpdesk environment.
