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- Tasks: Manage corporate social media and oversee Hearsay platform operations.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Gain valuable experience while enjoying flexible work arrangements.
- Why this job: Be at the forefront of social media strategy and governance.
- Qualifications: Experience with social media platforms and strong communication skills.
- Other info: Perfect for those looking to grow in a fast-paced, structured environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Community Manager to oversee Hearsay platform management and Corporate Social Media Page operations. This role is operationally critical and focuses on social media governance compliance, content workflows, reporting, and stakeholder coordination across multiple business units.
The ideal candidate brings hands-on experience in enterprise social media operations, works comfortably within regulated environments, and can manage high-volume content workflows while ensuring platform compliance and reporting accuracy.
Key Responsibilities- Manage end-to-end Hearsay operations including RSAM tracking, onboarding/offboarding, profile connections, and ongoing maintenance.
- Ensure all profiles remain in good standing, disclosures, cover photos, approvals.
- Own monthly compliance training, engagement ticket, and KPI reporting including remediation where required.
- Manage user support via shared mailboxes, troubleshooting queries from the sales organization.
- Conduct 1-1 trainings and office hours, maintain training and e-learning materials.
- Keep Hearsay resources updated on FrontPage intranet platforms.
- Manage end-to-end publishing for corporate social channels (1500 posts annually).
- Coordinate the full approval workflow involving Creative Services, Legal, DOI, OC Leadership, and Sprinklr.
- Maintain and manage multiple content calendars.
- Lead weekly calendar calls and monthly cross-functional war rooms.
- Coordinate daily updates via Microsoft Teams, Workfront, and email.
- Create 50% of social content including corporate leadership and field marketing posts using Canva.
- Develop and update best practices playbooks and COE training materials to align teams on social strategy.
- Experience with Hearsay or similar regulated social platforms.
- Experience in driving organic growth across social platforms including LinkedIn, Instagram, and other relevant channels.
- Familiarity with Sprinklr, Workfront, Nexus or similar approval tools.
- Experience working with Canva or similar tools for designing.
- Experience in enterprise or regulated social media environments.
- Strong understanding of social media governance, compliance, and approval workflows.
- Proven ability to manage high-volume, process-driven content operations.
- Strong stakeholder management and communication skills.
- Background in financial services, regulated industries, or large matrix organizations (good to have).
- Highly organized with strong follow-through.
- Comfortable working in structured, process-heavy environments.
- Confident communicator with the ability to train and enable users.
- Proactive problem solver with a service-oriented mindset.
- Attention to detail in managing posts and processes.
- Ability to follow established social media processes including approvals and complex.
- Google AdWords.
- Paid Media - Facebook.
- Paid Media - Instagram.
- Paid Media - LinkedIn.
- Paid Media - Twitter.
Community Manager Hearsay Corporate Social Media employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager Hearsay Corporate Social Media
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those already working in social media roles. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might have a lead for you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best social media campaigns or content you've created. This is your chance to demonstrate your hands-on experience and creativity, so make it pop and share it during interviews.
✨Tip Number 3
Prepare for interviews by researching the company’s social media presence. Understand their tone, style, and audience engagement strategies. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive about their applications. Plus, it gives you a better chance of being noticed by our hiring team. So, get your application in and let’s get the ball rolling!
We think you need these skills to ace Community Manager Hearsay Corporate Social Media
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Community Manager role. Highlight your experience with social media governance and content workflows, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Relevant Experience: When detailing your past roles, focus on your hands-on experience with enterprise social media operations. Mention any specific platforms you've worked with, like Hearsay or Sprinklr, to show us you're familiar with the tools we use.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications. Remember, clarity is key in a role that involves managing high-volume content workflows!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that all your details are captured correctly, and it helps us keep track of your application more efficiently. Plus, it shows us you're keen to join the StudySmarter team!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your Platforms
Make sure you’re well-versed in Hearsay and similar regulated social media platforms. Familiarise yourself with their features, compliance requirements, and how they fit into corporate governance. This knowledge will show that you’re ready to hit the ground running.
✨Showcase Your Content Skills
Prepare examples of your previous work with content creation, especially using tools like Canva. Bring along a portfolio or screenshots of successful posts you've managed, particularly in regulated environments. This will demonstrate your hands-on experience and creativity.
✨Understand the Approval Process
Brush up on the approval workflows involving multiple stakeholders. Be ready to discuss how you’ve navigated complex processes in the past, and how you ensure compliance while managing high-volume content. This will highlight your organisational skills and attention to detail.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves training and enabling users, showcase your communication skills during the interview. Think of examples where you’ve successfully trained others or resolved queries, as this will reflect your service-oriented mindset.