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- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a forward-thinking tech company focused on cloud solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of cloud technology and make a real difference in customer experience.
- Qualifications: Experience with AWS, CI/CD, and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
AWS connect Architect employer: TESTQ Technologies Limited
Contact Detail:
TESTQ Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS connect Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with AWS or have experience in contact centre solutions. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Amazon Connect and AWS services. This not only demonstrates your capabilities but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your knowledge of CI/CD practices and DevOps. Be ready to discuss how you've implemented these in past projects, as this will show you're the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace AWS connect Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how you've designed and implemented contact centre solutions, so don’t hold back on those details!
Showcase Your Projects: Include specific projects where you’ve integrated AWS services like Lambda and API Gateway. We love seeing real-world examples of your work, especially if they involve CRM integrations or automation solutions.
Highlight Soft Skills: Don’t forget to mention your problem-solving skills and ability to communicate with stakeholders. We value collaboration and want to know how you’ve worked with others to deliver technical solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TESTQ Technologies Limited
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and the services mentioned in the job description like Lambda and API Gateway. Be ready to discuss how you've used these tools in past projects, as practical examples will really impress.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've tackled complex issues in contact centre solutions. Think about challenges you've faced with IVR design or call routing strategies and how you overcame them. This will demonstrate your analytical skills and ability to think on your feet.
✨Familiarise Yourself with CI/CD Practices
Since the role involves CI/CD pipelines, be prepared to discuss your experience with deployment automation and DevOps practices. Bring examples of how you've implemented these in previous roles, particularly with Infrastructure as Code using Terraform or CloudFormation.
✨Communicate Effectively
Strong communication is key, especially when collaborating with stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the role.