Associate Principal – Personal Lines Claims Analytics & Operations

TQUSI0742_5666 - Business analyst – Personal Lines Claims Analytics & Operations

Job Type: Contract

Work Mode: Hybrid (2 Days from office)

• Lead and oversee claims operations within the Personal Lines domain to ensure efficient and effective claims processing
• Develop and implement claims strategies that align with organizational goals and regulatory requirements
• Collaborate with crossfunctional teams to enhance claims handling processes and improve customer satisfaction Gathering interpreting and analyzing business data from multiple sources
• Developing and maintaining databases data systems and data analytics tools
• Designing creating and maintaining comprehensive reports and visualizations
• Identifying trends and patterns to provide actionable insights
• Communicating findings and suggesting solutions to business challenges
• Mentor and guide junior team members to build capabilities within the claims function
• Stay updated with industry best practices regulatory changes and technological advancements relevant to Personal Lines claims
• Support the development and deployment of digital tools and automation in claims processing to increase efficiency

Roles and Responsibilities

• Manage complex claims scenarios and provide expert guidance on claims adjudication and settlement
• Ensure compliance with company policies and regulatory standards in all claims activities
• Drive continuous improvement initiatives to optimize claims workflows and reduce turnaround times
• Liaise with internal stakeholders and external partners such as insurers brokers and legal teams to resolve claims issues
• Hands-on experience with PowerBI reporting preferred
• Lead risk assessment and mitigation efforts related to claims exposure
• Prepare reports and presentations for senior management on claims performance and strategic initiatives
• Champion a customer-centric approach in claims handling to enhance service quality and retention
• Mandatory Skills: P&C Commercial & Specialty lines - Claims