At a Glance
- Tasks: Provide expert support for Kamailio and PJSIP, ensuring smooth operations and troubleshooting.
- Company: Join a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy competitive pay, flexible working arrangements, and opportunities for skill development.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative environment.
- Why this job: Be at the forefront of tech support, solving real-world problems and enhancing communication systems.
- Qualifications: Experience in software support and strong problem-solving skills are essential.
The predicted salary is between 40000 - 55000 £ per year.
Job Type: Contract
Work Mode: Hybrid (3 Days from office)
Required Support Scope
- Kamailio and PJSIP
- Consultancy support and SME review
- Incident support and RCA support
- Patching and bugfix support
- Vulnerability remediation support
- Upgrade and version lifecycle support
- Monitoring and operational best practice guidance
- Performance and resilience guidance
- Governance participation
- Documentation and knowledge transfer
- Exit and transition support
Additional Support Areas
- SIP routing logic and routing behaviour analysis
- Dispatcher and failover guidance
- Load balancing and resiliency patterns
- SIP header handling and protocol behaviour analysis
- Troubleshooting routing failures, loop scenarios, failover behaviour and interoperability issues
- Configuration review for high availability and multinode deployment
- Best practice guidance for reload config refresh behaviour
- Analysis of configuration change impacts across clustered nodes
- Integration support with upstream and downstream SIP platforms
- Customer specific routing, proxying and operational runbook review
PJSIP Specific Requirements
- SIP stack behaviour and interoperability analysis
- SIPREC-related integration support where PJSIP is part of the voice transcription chain
- Media session establishment troubleshooting where relevant to the supported component
- Troubleshooting signalling session stability and protocol level behaviour
- Upgrade and dependency compatibility guidance
- Defect analysis support in customer integrations using PJSIP libraries/services
- Tuning and operational guidance relevant to the PJSIP based transcription connector
Application Support Engineer employer: TESTQ Technologies Limited
As an Application Support Engineer with us, you'll thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and provide comprehensive support for your professional development. Our inclusive work culture encourages teamwork and creativity, making it an ideal place for those seeking meaningful and rewarding employment in the tech industry.
Contact Details:
TESTQ Technologies Limited Recruitment Team
We think you need these skills to ace Application Support Engineer
Kamailio
PJSIP
Incident Support
Root Cause Analysis (RCA)
Patching and Bugfix Support
Vulnerability Remediation
Upgrade and Version Lifecycle Management
