At a Glance
- Tasks: Lead production support for FGPP, troubleshoot issues, and manage customer escalations.
- Company: Join a leading IT services company with a focus on innovation.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
- Why this job: Make a difference in the banking/payment domain while working from anywhere.
- Qualifications: Experience in FGPP support, troubleshooting, and customer management required.
The predicted salary is between 50000 - 70000 £ per year.
Role FGPP - senior production support SME
Employment: Contract / Permanent
Location: UK / Europe - Remote
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: IT Services and IT Consulting
Skills:
- FGPP production support and issue troubleshooting
- Trace analysis, DB analysis, and payment flow investigation
- FGPP configuration (profiles, rules, pre/post rules, object rules, cache refresh, etc.)
- Banking/payment domain knowledge
- Customer-facing and escalation management experience
Senior FGPP Production Support Lead (Remote) employer: Test Yantra
As a leading player in the IT Services and IT Consulting sector, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our remote working model allows for flexibility while providing access to a wealth of resources and support, ensuring that our Senior FGPP Production Support Leads can thrive in their roles and contribute meaningfully to our innovative projects across the banking and payment domains.
StudySmarter Expert Advice🤫
We think this is how you could land Senior FGPP Production Support Lead (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and IT services sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those tricky interviews! Brush up on your FGPP production support knowledge and be ready to discuss your troubleshooting strategies. We want you to shine when they ask about your experience with trace analysis and payment flow investigations.
✨Tip Number 3
Show off your customer-facing skills! Be ready to share examples of how you've managed escalations in the past. This will demonstrate your ability to handle pressure and keep clients happy, which is key in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Senior FGPP Production Support Lead (Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in FGPP production support and any relevant troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior FGPP Production Support Lead role. Share specific examples of your customer-facing experience and how you've managed escalations in the past.
Showcase Your Technical Skills:Don’t forget to mention your knowledge of trace analysis, DB analysis, and payment flow investigation. We’re looking for someone who can hit the ground running, so make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Test Yantra
✨Know Your FGPP Inside Out
Make sure you brush up on your FGPP production support knowledge. Be ready to discuss specific troubleshooting techniques, trace analysis, and DB analysis. The more familiar you are with the configuration aspects like profiles and rules, the better you'll impress them.
✨Showcase Your Banking Knowledge
Since this role involves the banking/payment domain, it’s crucial to demonstrate your understanding of payment flows and related issues. Prepare examples from your past experiences where you successfully navigated challenges in this area.
✨Prepare for Customer-Facing Scenarios
Expect questions about your experience in customer-facing roles and how you've managed escalations. Think of specific instances where you resolved conflicts or improved client satisfaction, as these will highlight your soft skills alongside your technical expertise.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to FGPP support and their expectations for the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
