At a Glance
- Tasks: Provide expert support for FGPP production issues and troubleshoot complex problems.
- Company: Leading IT services firm with a focus on innovation and excellence.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team and make a real difference in the banking/payment sector.
- Qualifications: Experience in FGPP support, troubleshooting, and customer management required.
The predicted salary is between 50000 - 65000 £ per year.
Role: FGPP - Senior Production Support SME
Employment: Contract / Permanent
Location: UK / Europe - Remote
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: IT Services and IT Consulting
Skills:
- FGPP production support and issue troubleshooting
- Trace analysis, DB analysis, and payment flow investigation
- FGPP configuration (profiles, rules, pre/post rules, object rules, cache refresh, etc.)
- Banking/payment domain knowledge
- Customer-facing and escalation management experience
FGPP- Senior production support SME in London employer: Test Yantra
As a leading player in the IT Services and Consulting sector, our company offers a dynamic work environment that fosters innovation and collaboration. Employees benefit from flexible remote working arrangements across the UK and Europe, alongside opportunities for professional development and growth within the banking and payment domain. Our inclusive culture prioritises employee well-being and encourages a proactive approach to problem-solving, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land FGPP- Senior production support SME in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and IT services sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that senior production support role.
✨Tip Number 2
Prepare for those tricky interviews! Brush up on your FGPP production support skills and be ready to discuss your troubleshooting experiences. We want you to showcase your expertise in trace analysis and DB analysis confidently.
✨Tip Number 3
Don’t forget to highlight your customer-facing experience! When you’re chatting with potential employers, make sure to share examples of how you’ve managed escalations and resolved issues effectively. We want them to see you as the go-to person!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or guidance during the process.
We think you need these skills to ace FGPP- Senior production support SME in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with FGPP production support and issue troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Production Support SME role. Share specific examples of your banking/payment domain knowledge and customer-facing experience to grab our attention.
Showcase Your Technical Skills:Don’t forget to mention your expertise in trace analysis, DB analysis, and payment flow investigation. We’re looking for someone who can hit the ground running, so make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Test Yantra
✨Know Your FGPP Inside Out
Make sure you brush up on your FGPP production support skills. Be ready to discuss specific troubleshooting scenarios you've encountered, and how you resolved them. This will show your expertise and confidence in the role.
✨Master the Banking and Payment Flow
Familiarise yourself with the banking and payment domain. Understand the intricacies of payment flows and be prepared to explain how you've handled issues related to trace analysis and database investigations in past roles.
✨Showcase Your Customer-Facing Skills
Since this role involves customer-facing responsibilities, think of examples where you've successfully managed escalations or resolved client issues. Highlight your communication skills and how you maintain a positive relationship with clients.
✨Prepare for Technical Questions
Expect technical questions about FGPP configuration, including profiles, rules, and cache refresh processes. Prepare to discuss your experience with these elements and how they impact production support. Being well-prepared will demonstrate your technical prowess.
