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- Tasks: Design and govern Amazon Connect solutions, ensuring scalability and performance.
- Company: Join a leading tech firm focused on innovative cloud solutions.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Collaborative remote environment with global team dynamics.
- Why this job: Shape the future of customer experience with cutting-edge AWS technologies.
- Qualifications: Experience in contact centre tech and AWS services is essential.
The predicted salary is between 70000 - 90000 £ per year.
Overview
Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, and the Agent experience and operational model.
Responsibilities
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments, including contact flows, queues, routing profiles, high availability, and multi‑region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs, and event‑driven mechanisms, data persistence, and downstream system integrations.
- Ensure real‑time and post‑call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, call recording, monitoring, and reporting.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least‑privilege access.
Your Profile
Essential Skills/knowledge/experience
- Good understanding of contact center technology landscape.
- An understanding of AWS Cloud platform and services with Solution architect skills.
- Deep expertise on AWS contact center relevant services.
- Sound experience in developing Amazon Connect flows, AWS Lambda and Lex bots.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API‑based integrations with Salesforce, Service Now and Bot platforms.
- Ability to understand customer challenges and requirements, and address these challenges/requirements in a differentiated manner.
- Ability to help the team implement the solution, sell, and deliver cloud contact center solutions to clients.
- Excellent communications skills.
- Ability to develop requirements based on leadership input.
- Ability to work effectively in a remote, virtual, global environment.
AWS Connect (CCaaS) solution architect in Glasgow employer: Test Yantra
Contact Detail:
Test Yantra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect (CCaaS) solution architect in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise with AWS Connect and related technologies. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to AWS and contact centre solutions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace AWS Connect (CCaaS) solution architect in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with AWS Connect and contact centre technology. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Skills: Since this role requires deep expertise in AWS services, be sure to include specific examples of your work with Amazon Connect, AWS Lambda, and API integrations. We love seeing real-world applications of your skills!
Communicate Clearly: Your written application is a chance to demonstrate your communication skills. Keep it clear and concise, and make sure to explain any technical jargon in a way that’s easy to understand. We appreciate clarity just as much as complexity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Test Yantra
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially those related to Amazon Connect. Be ready to discuss how you've used AWS Lambda, APIs, and other tools in past projects. This will show that you not only understand the technology but can also apply it effectively.
✨Showcase Your Contact Centre Expertise
Prepare to talk about your experience with contact centre technologies. Think of specific examples where you've designed or improved contact flows, IVR systems, or agent experiences. This will demonstrate your hands-on experience and understanding of the industry.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice explaining complex concepts in simple terms. You might be asked to explain your design choices or integration patterns, so being clear and concise will help you stand out.
✨Understand Customer Needs
Be prepared to discuss how you've addressed customer challenges in previous roles. Think about specific scenarios where you identified a problem and implemented a solution that met their needs. This will highlight your ability to connect with clients and deliver tailored solutions.