At a Glance
- Tasks: Provide expert support for FGPP production issues and troubleshoot complex problems.
- Company: Leading IT services firm with a focus on innovation and collaboration.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team and make a difference in the banking/payment sector.
- Qualifications: Experience in FGPP support, troubleshooting, and customer management required.
The predicted salary is between 50000 - 65000 £ per year.
Role: FGPP - Senior Production Support SME
Employment: Contract / Permanent
Location: UK / Europe - Remote
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: IT Services and IT Consulting
Skills:
- FGPP production support and issue troubleshooting
- Trace analysis, DB analysis, and payment flow investigation
- FGPP configuration (profiles, rules, pre/post rules, object rules, cache refresh, etc.)
- Banking/payment domain knowledge
- Customer-facing and escalation management experience
FGPP- Senior production support SME employer: Test Yantra
As a leading player in the IT Services and Consulting sector, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our remote working model allows for flexibility while providing access to a wealth of resources and support, ensuring that our team members can thrive in their roles. With a strong focus on innovation and collaboration, we offer meaningful opportunities for those looking to make a significant impact in the banking and payment domain.
StudySmarter Expert Advice🤫
We think this is how you could land FGPP- Senior production support SME
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and IT services sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your FGPP production support experience. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by rehearsing your responses. Focus on your troubleshooting skills and customer-facing experiences to impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace FGPP- Senior production support SME
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in FGPP production support and issue troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant banking/payment domain knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Production Support SME role. Share specific examples of your customer-facing experience and how you've managed escalations in the past.
Showcase Your Technical Skills:Don’t forget to mention your expertise in trace analysis, DB analysis, and payment flow investigation. We’re looking for someone who can hit the ground running, so make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Test Yantra
✨Know Your FGPP Inside Out
Make sure you brush up on your FGPP production support knowledge. Be ready to discuss specific troubleshooting techniques, trace analysis, and DB analysis. The more familiar you are with the configuration aspects like profiles and rules, the better you'll impress them.
✨Showcase Your Banking Knowledge
Since this role is in the banking/payment domain, it’s crucial to demonstrate your understanding of payment flows and related issues. Prepare examples from your past experiences where you successfully navigated challenges in this area.
✨Customer-Facing Experience is Key
Highlight your experience in customer-facing roles and how you've managed escalations. Be ready to share specific instances where you resolved conflicts or improved client satisfaction, as this will show your ability to handle pressure.
✨Prepare for Technical Questions
Expect technical questions that test your knowledge of FGPP configurations and troubleshooting methods. Practise articulating your thought process clearly, as they’ll want to see how you approach problem-solving in real-time.
