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- Tasks: Assist customers with enquiries and provide vital information at our local council office.
- Company: Join Test Valley Borough Council, dedicated to serving the community.
- Benefits: Part-time hours, competitive salary, and agile working options after training.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Minimum of 5 GCSEs including English and Maths; Microsoft Office experience preferred.
- Other info: Dynamic team environment with opportunities for personal growth and community impact.
The predicted salary is between 21500 - 22500 £ per year.
Test Valley Borough Council – Permanent
CUSTOMER SERVICE ADVISOR – Part Time 20 hours per week (8:30am-5:00pm Mon-Wed) Agile working available once fully trained.
Salary range £26,574 to £28,155 (Pro-rata).
An excellent opportunity exists within our busy Customer Service Unit at the local Council offices. Our team prides itself on delivering a high-quality service to all our customers across Test Valley.
You will be responsible for dealing with a variety of customer enquiries in our Call centre and on reception at our Romsey office. The role is vital to the community in accessing services and providing information that is important in their lives. You will be able to make a real difference to the people you come in contact with.
This is a challenging role in a changing environment, and to be successful you will need to combine flexibility with a passion for customer service. Your ability to engage with your colleagues and provide a positive experience to customers will be the key to your success.
You must hold a minimum of 5 GCSEs (grades 4-9) or equivalent including English and Mathematics and have relevant experience of using Microsoft Office products, although full training will be given.
The role is based at our offices at Former Magistrates Court Office, Church Street, Romsey, Hampshire, SO51 8AQ.
For further information regarding the vacancy please contact Tanya Hibberd, Customer Services Team Leader, on 01264 368081.
Closing date for return of completed application forms: Monday 10th February 2026, midnight.
COMMITTED TO EQUALITY OF OPPORTUNITY IN EMPLOYMENT AND SERVICES.
Customer Service Advisor in Romsey employer: Test Valley Borough Council
Contact Detail:
Test Valley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Romsey
✨Tip Number 1
Get to know the company! Research Test Valley Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and role-play them with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Test Valley Borough Council.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Romsey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Showcase Your Passion: Let your enthusiasm for customer service shine through in your written application. We love candidates who are genuinely excited about making a difference in the community, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. Remember, less is often more!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Test Valley Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Familiarise Yourself with Test Valley Borough Council
Do some research on Test Valley Borough Council and its services. Knowing the community and the specific challenges they face will help you demonstrate your commitment to making a difference. It’ll also give you a chance to ask insightful questions during the interview.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, such as how you would handle a difficult customer or a time when you went above and beyond. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Flexibility and Team Spirit
Since the role requires flexibility and teamwork, think of examples that highlight these traits. Be ready to discuss how you adapt to changing situations and how you collaborate with colleagues to enhance customer experiences. This will align perfectly with what they’re looking for in a candidate.
