At a Glance
- Tasks: Protect tenants and improve standards in the private rented sector through advice and enforcement.
- Company: Join a forward-thinking Housing and Environmental Health service committed to tenant rights.
- Benefits: Competitive salary, generous benefits, and flexible working options for a healthy work/life balance.
- Other info: Dynamic role with opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while advocating for tenant rights and fair housing.
- Qualifications: Strong communication skills and a passion for customer service; housing knowledge is a plus.
The predicted salary is between 40331 - 44107 € per year.
Are you passionate about protecting tenants, improving standards in the private rented sector, and helping people sustain their tenancies? If so, we’re looking for a proactive and skilled professional to join our Housing and Environmental Health service. This is a new role that has been created in response to the introduction of the Renters Rights Act 2025.
The varied and rewarding role sits between our Private Sector Housing and Housing Needs teams, combining tenancy advice, mediation, investigation, and enforcement in the private rented sector. You’ll play a key role in protecting tenants from unlawful practices, identifying landlord breaches and supporting enforcement action as appropriate.
We Are Looking For Someone Who:
- Is committed to providing excellent customer service
- Can demonstrate strong communication, enforcement and case‑management skills
- Can work well under pressure, and can demonstrate a high level of accuracy in sometimes challenging circumstances
- Has a sound understanding of housing or tenancy‑related issues, or clear transferable skills from a similar public‑facing, regulatory, or advisory role
- Shares our values of Kindness, Collaboration, Accountability, Equity, Diversity and Inclusion, Authenticity and Pride
We offer a competitive salary, generous benefits, and an agile working environment that supports a healthy work/life balance. The role includes flexibility to work from home, but you will be expected to attend the office regularly and undertake home visits and meetings across the borough as required.
We are proud to be a Disability Confident Employer and positively encourage applications from disabled people. If, as a disabled person, you meet the minimum criteria for the role, you will be guaranteed an interview, and we will ensure reasonable adjustments are made so you can be fairly assessed.
Tenancy Engagement and Enforcement Officer in Hampshire employer: Test Valley Borough Council
Join our Housing and Environmental Health service as a Tenancy Engagement and Enforcement Officer, where your passion for tenant protection and improving standards in the private rented sector will be valued. We offer a supportive work culture that prioritises kindness, collaboration, and inclusivity, alongside competitive salaries and generous benefits, including flexible working arrangements to ensure a healthy work/life balance. With opportunities for professional growth and a commitment to diversity, this role is perfect for those looking to make a meaningful impact in their community.
Contact Detail:
Test Valley Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Engagement and Enforcement Officer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the latest trends in tenancy laws and the Renters Rights Act 2025. Show us that you're not just passionate but also knowledgeable about the issues affecting tenants and landlords.
✨Tip Number 3
Practice your communication skills! Role-play common interview scenarios with a friend or family member. Being able to articulate your thoughts clearly will help you shine during those crucial moments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Tenancy Engagement and Enforcement Officer in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in tenancy engagement and enforcement. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of interaction with tenants and landlords, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively convey important information.
Highlight Your Problem-Solving Skills:We’re looking for someone who can handle challenging situations with ease. Share examples from your past experiences where you’ve successfully navigated complex issues or conflicts, especially in a public-facing or regulatory context.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Test Valley Borough Council
✨Know Your Stuff
Make sure you brush up on the Renters Rights Act 2025 and any relevant housing legislation. Understanding the key points will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Skills
Prepare examples that highlight your communication, enforcement, and case-management skills. Think of specific situations where you've successfully navigated challenges, as this will demonstrate your ability to handle the role's demands.
✨Emphasise Customer Service
Since the role is all about protecting tenants, be ready to discuss how you’ve provided excellent customer service in the past. Share stories that reflect your kindness and commitment to helping others, which aligns with the company's values.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice responding to hypothetical situations related to tenancy issues, as this will showcase your critical thinking and decision-making skills.
