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- Tasks: Maintain council tax records and support residents with their queries.
- Company: Join a passionate team dedicated to community service.
- Benefits: Competitive salary, professional training, and career development opportunities.
- Other info: Dynamic work environment with a focus on kindness and collaboration.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Customer service mindset and teamwork skills; experience in council tax is a plus.
The predicted salary is between 28424 - 33940 £ per year.
Full-Time – 37 Hours per week
Are you looking for a new challenge, whether you already have experience in revenues and council tax or are ready to develop your career through professional training? We have an exciting opportunity within our Council Tax team for someone who is passionate about delivering excellent service and making a positive impact in our community.
Salary: £28,424 - £33,940 per annum (Grade 5 - 6)
As part of our Revenues and Welfare team, you will play a key role in maintaining accurate council tax records and supporting residents with their queries. This role offers the opportunity to either bring your existing knowledge and experience to the team or to develop your skills and knowledge while working towards a recognised professional qualification, with appropriate support and training.
Responsibilities- Maintain accurate council tax records and respond to resident queries
- Support delivery of high-quality customer service within the Revenues and Welfare team
- Is committed to providing excellent customer service
- Works well as part of a team to inspire and support others
- Can work well under pressure and maintain a high level of accuracy
- Demonstrates a commitment to our Corporate Values and Behaviours
- Either has relevant experience in council tax or revenues work or is willing to undertake and work towards a professional qualification
For an informal chat about the role or the professional qualification, please contact the Council Tax Team Leader, Deirdre Do‑Rosario, on 01264 368563. For further details and to apply for this position, please complete the application form on our website.
Recruitment DetailsClosing date: 10 May 2026
What To Expect During The Recruitment ProcessOur recruitment process is designed to reflect our values and give you the opportunity to show us how you work with others. It will include a formal interview, group and individual assessments, and an opportunity for you to learn more about our culture and what it’s like to work with us. We are looking for people who share our values of Kindness, Collaboration, Accountability, Equity, Diversity and Inclusion, Authenticity, and Pride. Our recruitment day will take place on 27 May 2026.
Revenues and Welfare Officer (Council Tax) in Andover employer: Test Valley Borough Council
Contact Detail:
Test Valley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Welfare Officer (Council Tax) in Andover
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! This shows your interest in the role and helps you figure out if it’s the right fit for you. Ask about their approach to customer service or how they support professional development.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position!
We think you need these skills to ace Revenues and Welfare Officer (Council Tax) in Andover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues and Welfare Officer. We want to see how you can contribute to our team and community!
Show Your Passion for Customer Service: Since this role is all about delivering excellent service, let us know why you're passionate about helping others. Share examples of how you've gone above and beyond in previous roles to support customers.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within our Council Tax team.
How to prepare for a job interview at Test Valley Borough Council
✨Know Your Stuff
Make sure you brush up on council tax regulations and the specific responsibilities of the Revenues and Welfare Officer role. Familiarise yourself with common resident queries and how to address them effectively.
✨Show Your Customer Service Skills
Prepare examples that showcase your commitment to excellent customer service. Think about times when you've gone above and beyond to help someone, as this will resonate well with the interviewers.
✨Emphasise Teamwork
Since this role involves working closely with others, be ready to discuss your experiences in team settings. Highlight how you inspire and support your colleagues, and how you handle pressure while maintaining accuracy.
✨Align with Their Values
Familiarise yourself with the council's corporate values like Kindness, Collaboration, and Diversity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their positive culture.